Job Description

Requisition ID: 213669
Work Area: Consulting and Professional Services
Expected Travel: 0 - 70%
Career Status: Professional
Employment Type: Regular Full Time

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

The Regional Delivery Executive (RDE) is a senior professional with deep (18+ years) program delivery experience. They need to have a much higher skill level when it comes to executive communications, stakeholder management and a solid understanding of the legal and commercial aspects of working with customers, particularly in distressed engagements. The overall objective for the role is to lead delivery excellence by consistently meeting our customer commitments by understanding their needs, packaging our solutions that drive measurable business value within agreed-timelines and budgets.

The Regional Delivery Executive has the qualification, experience and business acumen to manage multiple large scale, high risk, projects, programs and engagements that span organizational and national boundaries including multiple business units and multiple service partners/vendors.   This position has a high level of responsibility and exposure within SAP, the industry, and our market leading customer. They are a senior professional with an entrepreneurial mindset and business acumen as needed for this challenging role.

They reinforce enterprise knowledge management through the communication of engagement, portfolio and program lessons learned and delivery excellence practices development. There are 3 focus areas of the Regional Delivery Executive:

  1. Prevention : A champion for Delivery Excellence and Adoption through Continuous Improvement programs:
  • Contributes as an expert in the Communities
  • Drives knowledge sharing across our delivery organisation with a focus on Lessons Learned
  • Actively supports knowledge management activities
  • Coach, mentor and develop DBS delivery teams across APJ
  1. Correction :
  • Develop corrective plans on engagements identified as Early Warning
  • Provide Governance and Thought Leadership to turn around a delivery engagement at risk of progression to escalation
  1. De-Escalation : Project / Engagement Escalations and Recovery
  • Intervein, support and guide running de-escalations as needed across the region
  • Manage senior stakeholders through the full escalation lifecycle
  • Limit litigation and commercial liability through recovery activities

The Regional Delivery Executive is a key resource that is deployed to drive program success, in particular within programs experiencing escalations, de-escalations and recovery activity. Typically, they are engaged in a number of client programs/ projects at any one time across a number of clients.  Given the nature of the role, it is anticipated that the individual will need to travel extensively, up to 70%, and will likely be travelling across Asia Pacific Region.  Given their focus working on complex projects within diverse customer environments, they will be skilled communicators with highly developed stakeholder management and influencing skills.  They will have the gravitas and experience to work in partnership with clients to drive project outcomes successfully, with the ability to advise and push back when required.

Key Responsibilities & Tasks

Key Areas of Responsibility and Tasks

Opportunity Management

  • Define appropriate delivery model for customer project/program/portfolio as a composition of pre-defined services, on-site and/or remote delivery – i