Job Description

Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software support products and services, and the leading third-party support provider for Oracle and SAP software products. The Company was founded to disrupt and redefine the enterprise software support market by developing innovative new products and services, providing ultra-responsive service and delivering outstanding value to clients.

We actively seek a Regional Director, Oracle EBS Applications - APAC resident. This is a remote position that can be based anywhere in Australia.

Rimini Street views all of our employees as partners, and is committed to providing an exciting, participatory and team oriented work environment. In addition to our very competitive compensation packages, be prepared for challenging professional growth and fun along the way in our work hard, play hard corporate environment.

Position Summary

The role of the Regional Director, Oracle EBS Applications is to lead the Application support teams in the region to provide exceptional remote-based support for mission-critical Oracle applications (EBS, Hyperion, Agile, Primaveria, Retail, & VCP) as part of our global support team. This is a Senior Leadership position within the Global Support team and multiple Regional Managers report into this role. Experienced Engineers report into the Regional Managers and are responsible for researching, troubleshooting and supporting of multiple Oracle applications for our global clients who use EBS r11i & r12, Agile, Hyperion, Primaveria, Retail, and Value Chain Planning clients.

The role of the Regional Director requires the expertise and skills to help the team diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly-configured environments. The support organization is responsible to ensuring that our Clients have the most accurate, timely, and complete support available from any vendor in the industry. The right person for this role will be viewed as the “evangelist” and “expert” for the Support organization both internally and externally. Our client relationships are extremely important and the successful Regional Director will be able to establish and nurture close relationships with our clients and prospects..

Essential Duties & Responsibilities
+ Responsible for the creation, growth, and evolution of a strong, cohesive team to support the Region including monitoring skill requirements, guide the sourcing and hiring of the best candidates, utilize industry contacts to attract top talent, etc. Solve complex customer issues using methodical troubleshooting based on expert knowledge of applications functionality
+ Lead multiple Regional Managers in the most appropriate use of their Engineering resources to solve cases
+ Lead the Regional Support Delivery teams to achieve all Client and Employee satisfaction targets while managing to financial targets
+ Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience
+ Manage client escalation situations if necessary to allow Engineers to focus on timely resolution
+ Work with other senior leaders to improve processes and procedures to suit local and global requirements
+ Provide in-depth knowledge of the Support delivery process
+ Collaborate with team members in a virtual team environment to extend field experience to different client situations
+ Be a pro-active leader within a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours
+ Provide expertise, guidance, and participation during the sales cycle to the Sales team to enable them to articulate how and why we deliver the highest quality support in the industry
+ Communicate effectively across various organizations within Rimini Street (e.g., sales, marketing, account management, client on-boarding, support, etc.)
+ Inspire EBS Developers, QA Engineers, and Product Support Engineers to deliver the best quality service to redefine Enterprise Software Support
Additional Duties & Responsibilities
+ Be a thought leader in the Oracle market. Keep abreast of current trends in the market and be able to articulate how they impact potential clients as well as how they impact the Company
+ Other job related duties and responsibilities may be assigned from time to time

Education
+ Bachelor Degree in Computer Science or related field or equivalent experience
Location
+ Anywhere in Australia
Experience
+ 15+ years relevant Oracle Applications experience
+ 7+ years direct support of application end-users in a Corporate environment
+ 7+ years managing Senior Level IT resources an
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