Regional Manager

Dabster Systems (Bochum NW, Deutschland) Vor 26 Tagen veröffentlicht
Job Responsibilities

  • Strong Onsite/offshore communication management and coordination skills, ability to conduct quarterly/semi-annual reviews by self.

  • Adherent to the Incident management process, guiding team in problem analysis, communication management, crisis management, and emergency fixes etc.

  • Conducting Team Action Meetings, Weekly team meetings and review deliverables

  • Strong Understanding of Service Deliverable SLAs and ability to recommend any changes to the customer or abilities to drive the team on achieving the same.

  • SLA Measurement, Reporting & Adherence - 5 Nines

  • Strong Capabilities on Handling deliverables responsibility.

  • Vision & Goal Setting abilities with Orientation on details to achieving the same.

  • Mentoring Team as per project needs on Technical tools, Operational Processes & Procedures.

  • Identifying improvement areas & implementing measures to maximize customer satisfaction levels.

  • Defining new process and procedure for operations.

  • Periodic evolution of SLA metrics and Audits

  • Budgeting & P&L Experience – Managing Capex & Opex.

  • Strong Process knowledge ITIL V-3, along with experience in certification of IT & Security certifications like ISO 20 / 27 K Certifications etc.

  • 3rd Party Vendor Management & Contract Negotiation Skills & Experience.

  • Ensure and develop relationship with customers, stakeholders with high satisfaction level

  • Liaison between business leaders and senior management to drive program/ projects budget at strategic level

  • Review project portfolio and contents periodically and assess for linkage, support, and contribution to major goals and strategies

  • Working with the client and operations teams to identify and manage service improvement activities

  • Removing all obstacles to customer satisfaction and / or financial performance

Skills Required

  • The EUC manager profile will be a senior profile will need to manage end to end deskside infrastructure service delivery.

  • Ability to interact with CIO / Infrastructure director

  • Understanding of ITIL framework

  • Preferably 12+ years plus of Industry experience with managing a team of over 100 resources.

  • 10+ years of Experience with Asset Management, Desktop Deployment, VDI, Windows/PC Refresh and Scheduling

  • Overall understanding with minimum of 10+ years of hands on experience in managing & delivering complex Deskside Infrastructure for a large enterprise.

  • Strong Leadership, People & Customer relationship skills and drive to push things within and outside the system.

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