Our client is hiring an experienced Regional Property Manager to oversee residential portfolio. The Regional Manager/District Manager is a multi-faceted leader who oversees several on-site management teams throughout a specific portfolio of real estate. In this role, the team member will lead a team of Property Managers, manage asset preservation and improvement, identify threats in the market and create strategies to increase leasing momentum, ensure systems are being utilized correctly in compliance with company standards, and create, implement and monitor annual financial plans for company holdings. The Regional/District Manager is also responsible to deliver exemplary customer service with the utmost professional demeanor, when interacting with residents, owners, community members, vendors, and corporate employees.
Leadership: Ensure Property Managers have the resources and direction needed to execute at the highest level possible. Organize and host weekly team meetings with Property Managers to go over Region recap, address concerns, communicate corporate messages, and celebrate successes. Facilitate weekly one-on-one calls with Property Managers to review property standing, personal and team performance, set expectations, and recalibrate goals. Visit each site, at least quarterly, to mentor members of the on-site teams ensuring the effectiveness of each department (leasing, administrative, and maintenance). Set leasing/occupancy goals and monitor performance at each property. Create and implement with Property Managers a recovery plan, for struggling assets, addressing current challenges with a detailed account of overcoming market threats, people problems, product hindrances, and promotion struggles. Partner with Property Managers to evaluate the effectiveness of each on-site Team Member, assist in the design of employee recognition programs and Team Member development plans. Create a bench of talent, as a result of development plans, for future promotional opportunities. Shop properties within existing markets, to recruit talent for open positions. Oversee the hiring efforts at each location and ensure on-the-job training for new-hires has been organized. Attend on-going training to enhance leadership skills.
Leasing and Marketing: Research and set rental rates at each property based on competitive market analysis and calculated overhead costs, communicate data to upper management and owners. Monitor property leases to ensure individual floorplan velocities are being achieved and make adjustments for any deficiencies, as needed. Stay abreast of cost per lease at each property and where outreach marketing strategies and print/online advertising dollars are being spent, make budget adjustments accordingly. Partner with Marketing Department to create cutting edge campaigns to drive qualified traffic, along with promotional and renewal collateral for distribution. Ensure all online sources reflect accurate pricing/current incentives, make corrections as needed. Confirm successful multi-channel marketing strategies are being executed at each property. Review completed Email/Telephone/In Person Mystery Shop Reports and address opportunities for improvement with the Property Manager. Regulate the social media content created at the site level, confirming material upholds the Social Media Standards set by the Company. Understand and comply with state, federal, and/or local Fair Housing Laws at each property.
Accounting and Administrative Functions: Create a financial plan, for each property, that minimizes expenses and increases revenue in order to maximize net operating income. Design systems and processes to realize staffing efficiencies and decrease overall payroll. Create and interpret monthly reports to identify and maintain successes as well as identify upcoming challenges and prepare in advance to overcome those challenges. Solicit bids, negotiate and select contractors and vendors for daily operations and capital improvements. Code and process accounts payable and receivable on-site. Review payables with Property Managers ensuring expenses are within the approved budget and services rendered are deemed satisfactory, at each property. Certify receivables at each property are being collected and processed in accordance with Company policy, achieving delinquency and revenue goals. Guarantee the eviction processes are following Company policy and upholding state laws. Verify daily/weekly/monthly accounting reports have been completed at each property. Certify that at each property, move-out fees are being charged and document accordingly, while complying with state laws and Company standards.
Property Maintenance: Partner with the Service Manager to ensure Service Requests are being addressed in a timely manner, vacant units are being made ready per Company standards, vendors are performing adequately, and preventative Maintenance items are being completed. Work with Service Manager to maintain expenses within the budget. Walk each property at least quarterly, with Property Managers and Service Managers, to confirm property curb appeal is at an acceptable level and identify any areas in need of maintenance. Perform property quarterly inspections and complete required standardized reporting. Identify areas of need for capital improvements, develop scopes of works and budgets for the projects, and ensure satisfactory completion. Ensure each property is complying with all applicable local, state, and national code requirements.
Customer Service: Approach all resident and owner interactions with the desire to create a memorable experience. Resolve or deescalate resident and owner concerns effectively, seek out direct supervisor as necessary. Engage with owners regularly and be sure to respond to owners queries quickly while using vast property/market knowledge and best judgement. Ensure the Resident Experience Program at each property is encouraging positive on-line reviews and confirm responses are in accordance with Company Standards. Intermingle with residents, owners, community members, vendors, and corporate employees in a professional manner.
Minimum five years Regional Manager/District Manager experience. Above average computer literacy in Microsoft Office and savvy social media skills. A win-win attitude, keen listening skills, strong attention to detail, ability to multi-task and delegate with ease, and the desire to contribute and lead a team to success. High School diploma required, college degree preferred.