Registered Nurse - Phone Service Registered Nurse - Phone Service Registered Nurse - Phone Service

Serco Group (Melbourne VIC, Australia) 18 hours ago
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Registered Nurse - Phone Service

Job Req ID:  90986
Posting Start Date:  18-Nov-2020
Location: 

Melbourne, Victoria, AU

Contract Type:  Full Time
Job Description: 
  • x1 permanent full time or x2 part time positions in Melbourne CBD
  • Work 12hr shifts: 07:00-19:30 - 19:00 & 07:30
  • Use your exceptional phone manner and triaging skills to support ADF members

About You

You are a passionate and dedicated Registered Nurse who is committed to providing the highest quality healthcare. With an ability to put patients at ease, your warmth and care is one of your greatest attributes. You are flexible and are able to work autonomously, and you thrive in a busy environment where you can make a difference to those in need. You are a respectful and professional person who demonstrates exceptional moral values in everything you do. You are passionate about providing health services and working as part of a multi-disciplinary team to support delivery of the highest standard of care to patients. As the Registered Nurse - Medical Advice, Triage and Referral Services (MATRS) Clinician you will have exceptional phone handling and administration skills.

About the Role

As a Registered Nurse you will be responsible for providing quality clinical advice to patients. The MATRS Clinician is responsible for the clinical assessment, triage and provision of medical advice to Eligible Personnel via the 1800 IMSICK and All Hours Support Line (ASL) 24-hour telephone service. MATRS Clinicians shall be supported by contemporary clinical decision support tools and standard scripting as approved by the Commonwealth and in accordance with applicable professional standards, legislation and Defence Policies and Procedures.

To be successful in this role, you will have:

  • The highest levels of personal integrity and ethical behaviour.
  • Current unconditional and unrestricted registration as a Registered Nurse with the Australian Health Practitioner Regulation Agency (AHPRA).
  • Minimum of 2 years full-time (or part-time equivalent) Post Graduate experience in an Acute Health Care Setting within the last 5 years
  • Recent participation in Continuous Professional Development (CPD) activities in accordance with AHPRA.
  • Current First Aid (HLTAID003) and Cardiopulmonary Resuscitation (HLTAID001) certification.
  • Demonstrated experience and competency with or without a qualification in venepuncture and cannulation.
  • Ability to use DeHS and other relevant Commonwealth ICT Systems (desirable).
  • Demonstrated experience and competency with or without a qualification in immunisation and vaccination administration (desirable).
  • Knowledge and application of Australasian Triage Scale in a variety of circumstances in both acute clinical and mental health scenarios (desirable).

About Us

ADF Health Services provides integrated healthcare services to Australian Defence Force (ADF) personnel across Australia.  As part of this newly-awarded contract, Serco, in partnership with Bupa, provide defence-ready clinical and support staff across 50+ on-base locations nationally, ensuring that ADF personnel have access to quality on-site medical care.  Our staff take pride in delivering quality health services to achieve outstanding care and our new ADF Health Services employees are no exception.

At Serco, not only is the nature of the work we do important, everyone has an important role to play - from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including Defence, Transport, Justice, Immigration, Healthcare and Citizen Services.  We are innovators, committed to redesigning and improving public services for the benefit of everyone.  To learn more please visit www.serco.com/ahsc.

Join Us

If you are inspired to make a positive difference and would like to be considered for this opportunity, p lease submit your application by clicking the 'Apply Now' button.

Please note your resume must include - start and finish dates for each role, along with employment type (e.g. casual, part-time, full-time) and hours worked per week.

This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment, which includes a national police check as an essential selection component for this role.  Y ou must also be an Australian Citizen in order to obtain the required Baseline Security Clearance for this role.

Serco values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people help in ways that matter.

We are committed to diversity and we encourage people to apply from different backgrounds. By joining Serco you will have access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LBGTI+) Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

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