Premium Relationship Manager

StandardCharteredBank (Mumbai, MH, India) 27 days ago

Job: Retail Banking

Primary Location: Asia-India-Mumbai

Other Locations:

Schedule: Full-time

Employee Status: Permanent

Posting Date: 18/Mar/2021, 4:18:46 AM

Unposting Date: Ongoing

About Standard Chartered


We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.




To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.




We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.






The Role Responsibilities:


Strategy




  • Contribute to the digital agenda with maximum focus on digital closure of product booking and deepening

  • Migrate client transactions to the digital platform

  • Undertake client engagement in line with the Premium Banking coverage model - Support on-boarding of premium clients, own client portfolio for limited defined period of time and create a pipeline for upgrade to Priority Segment

  • Engage premium clients by identifying and meeting needs, including via cross sell of retail banking products

  • Follow the applicable contact management approach to drive engagement with premium clients - execute applicable sales campaigns as designed and released by country segment teams

  • Conduct ‘Needs based conversations’ with clients to provide suitable products. Focus on building relationship via consultative selling approach

  • Maximize sales performance to achieve revenue targets of the segment/ channel - Meet or exceed applicable scorecard targets

  • Follow up and manage expectations of clients to ensure timely processing of sales transactions

  • Drive digital adoption among clients

  • Manage customer expectations and customer satisfaction tracked via RTF and NPS scores


Business




  • Generate revenue and contribute to profitable growth by focusing on:

  • Growing the Liabilities relationships

  • Expanding and deepening revenue streams through Wealth Management and Retail Assets products

  • Improving deposit mix comprising savings accounts and term deposits

  • Delivering New sales revenue as per set targets

  • Grow FUM qualified clients

  • Upgrade clients to Priority banking

  • Drive wealth penetration by activating new clients


Processes










  • Ensure satisfactory ratings in all internal/external audits.

  • Ensure compliance to all process notes and circulars issued from time to time.

  • Undertake accurate and timely processing of all customer instructions as per applicable processes/ circulars.

  • Understand the Bank’s mis-selling & sales policies as well as policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD and Money laundering prevention. Comply with the same, including highlighting any suspicious transactions as per guidelines.

  • Complete all requisite trainings on time


Risk Management




  • Understand the Bank’s mis-selling & sales policies as well as policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD and Money laundering prevention. Comply with the same, including highlighting any suspicious transactions as per guidelines.


Governance




  • Ensure compliance to all process notes and circulars issued from time to time.


Regulatory & Business Conduct




  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.

  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.


QUALIFICATIONS:




  • Graduate/ Post Graduate

  • At least 2 -6 years experience in branch and/ or telesales with exposure to general banking, retail operations and credit operations / deposit and lending products / inspection and audit requirements, as applicable.

  • Leadership skills, communication skills, relationship building skills, competitive awareness & benchmarking

  • Languages spoken – English and at least one regional language - Tamil, Hindi, Malayalam, Telugu, Kannada Customer Orientation and Business Focus




Apply now to join the Bank for those with big career ambitions.




To view information on our benefits including our flexible working please visit our career pages. We welcome conversations on flexible working.


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