Relationship Manager

Computershare (Perth WA, Australia) 11 days ago
Description
 

Computershare is a world leader in financial administration and a global top 50 company on the Australian Securities Exchange.

As a start-up technology company founded in Melbourne in 1978, we have now expanded globally to over 12,000 employees and 16,000 blue-chip clients featured across Nasdaq, FTSE and ASX, (including international clients Google, Microsoft, Disney and BHP, Woodside, Wesfarmers, ANZ and Rio Tinto nationally). 

If you’re looking for a job that challenges you and gives you opportunities to grow, you’ve found the right place.

The Role:

We have an excellent opportunity for a talented and inspiring Relationship Manager to join our Perth team. You will be responsible for managing and further developing a varied client portfolio, fostering client relationships at C-suite level, managing client satisfaction and meeting all client SLAs. This includes growing your client portfolio within existing clients and new business. 

Success in the role will be achieved through a full understanding of the clients’ business needs, managing all service delivery requirements and meeting client commitments and milestones. You will possess the ability to quickly build relationships and credibility, thrive on nurturing your client relationships and delivering a seamless service. 

Key responsibilities will include (but not limited to):

  • Assuming overall responsibility for the account portfolio
  • Achieving account retention and revenue growth targets
  • Proactively identifying opportunities to up-sell and cross-sell our products and solutions
  • Developing and managing effective relationships with clients
  • Providing strategic account planning and execution
  • Representing Computershare at events, conferences and client forums
  • Conducting fee reviews and contract negotiations
  • Contributing to budget and forecasting processes

To ensure your success in this role, you will bring:

  • Demonstrated experience in a client service and sales focused environment
  • Track record achieving budgeted goals and key metrics
  • Exceptional relationship building and interpersonal skills
  • Strong negotiation skills and well-developed commercial acumen
  • Proactive and a can-do attitude


Desired experience:

  • Understanding or experience in a similar role in professional services, financial services or technology
  • Tertiary qualifications in a relevant field

Benefits and Culture:

  • Opportunity to work for a large global corporation (over 12,000 employees)
  • Great discounts and benefits across a variety of companies and Employee Share Plan
    Genuine career progression
  • Supportive working environment with friendly peers and management
  • Flexible work practice

Keeping our employees safe


We’re currently performing all interviews, assessments and background checks online to ensure the safety of everyone involved. 

Most of our employees are working remotely. For people who need to be in the office we’re following government guidelines on safe working. This includes regular cleaning, maintaining safe distances and limiting the number of people in the office at any one time.

Should you be successful in securing a role and it can be performed from home, we will arrange for equipment to be sent to you and your onboarding and training will be provided remotely.

The welfare of our employees is of paramount importance to us, and we will continue to do everything we can to keep our people safe during this difficult time.


We want every person who joins our team, every customer and every supplier to feel welcome. We see diversity as a source of strength - the more perspectives we have, the better equipped we’ll be to meet the demands of our diverse global customer base. We believe in equality for everyone, regardless of age, ethnicity, gender identity, race, religion, disability or sexual orientation. Visit www.computershare.com.au to read our Diversity and Inclusion Policy.
| CERTAINTY | INGENUITY | ADVANTAGE |

 

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Relationship Manager

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