Open Systems is a secure access service edge (SASE) pioneer that enables organizations to connect to themselves, to the cloud, and to the rest of the world. With cloud-native architecture, secure intelligent edge, hybrid cloud support, 24x7 operations by level-3 engineers, and predictive analytics, the Open Systems SASE delivers a complete solution to network and security. For more information, visit open-systems.com.
As an IT Release Manager and part of the Operations team, you are responsible to design the next level of Open Systems’ release management. You have the opportunity to create new release processes and improve existing ones. You’ll always be able to challenge your ideas with your colleagues form the Operations team, Development and Customer Success.
Additionally, you are responsible for the stable, secure and timely rollout of new software releases to our 8000+ hosts in 184 countries. In this role, you ensure the highest quality of our service by managing risks that affect the release scope by deciding on the roll out modus, proactively monitoring the release progress and resolving issues where needed in coordination with the help of internal subject matter experts.
You coordinate closely with the development teams and our 24x7 operation center Mission Control that rolls out the upgrades, to ensure that rollouts happen as smoothly as possible for customers. You are acting as our customer’s main point of contact for rollout planning and release related inquiries.
You also have the opportunity to bring our quality assurance to the next level by continuously evaluating existing release management processes and procedures. This includes the evaluation of software life-cycle management processes, tracking problems due to software regressions, and coordinating the implementation of mitigations.
As a member of the Mission Control team you will have the chance to work from our office in Redwood City, California and Honolulu for a limited time.
We expect you to bring the following skills to the table:
What we offer:
Open Systems will offer you interesting challenges in the dynamic and global environment of SD-WAN and IT security. You will be working in an environment in which innovative solutions, rapid development times, creativity and open communication are practiced and continuously fostered. The pursuit of technical advancement is at the center of our attention. You will work at our European Headquarters in Zurich. Do you want to take on this appealing challenge? Helena Grimm (Talent Acquisition Manager) is looking forward to receiving your online application (resume, motivation letter, reference letters, and diplomas). Only direct applications will be considered.
Come as you are! We search for amazing people of diverse backgrounds, experiences, abilities, and perspectives. Open Systems welcomes and encourages diversity in the workplace regardless of race, gender, religion, age, sexual orientation, disability or veteran status.