Lead Customer Reliability Engineer – Cloud Ops
Informatica® is the only Enterprise Cloud Data Management leader that accelerates data-driven digital transformation. Informatica enables companies to fuel innovation, become more agile and realize new growth opportunities, resulting in intelligent market disruptions. Customer support team plays a vital role in enabling customers to overcome the most complex data challenges and transform big ideas into new realities. Our technical support team being Globally Rated outstanding by TSIA prides in customer-centric culture and our close partnership towards accelerating our product adoption and successful implementations. Join us to be a part of a team who are passionate about delivering the best experience for our customers.
We are looking for a Cloud Ops Engineer with a proven record of accomplishment supporting software products (Cloud or On-premise) to join our Global Customer Support team. In this role, you will use your analytical skills and influencer for becoming a trusted adviser to our customers on operational tasks and issues. You would also get opportunities to work with cross-functional Informatica teams across Product R&D, Customer Success and Professional Services teams. As an employee with Informatica's Global Customer Support Team:
You will be part of a strong team of knowledgeable and committed technical specialists and connected onto the worldwide Informatica technical pool.
On the job training and on-going learning and development are a key part of why our professionals are widely respected and are treated as world number one in technical support arena.
Thriving in a fast-paced support environment, you'll work with our customers and solve their complex technical problems, related to Informatica's flagship products like PowerCenter, Master Data Management, Data Quality, Data Catalog, and Data Engineering along with Cloud ecosystems like AWS, Azure with multitude of new-gen apps and databases.
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