Renewals Specialist

Job Description:

What You Will Be Doing

  • Drive opportunities for new and existing customers by providing technology renewal quotations in the standard Arrow format.

  • Provide support services to resellers in constructing renewal quotes; and all aspects of the sales transaction from initial needs consultation through to order tracking and delivery.

  • Provide data and assistance with vendor and internal team sales forecasting.

  • Accuracy in dealing with customer data and systems.

  • Deliver highest possible levels of customer service and establish transaction-level relationships with customers, suppliers, and other Arrow departments.

  • Maintain expert Arrow ECS system knowledge and offer suggestions for enhancements.

  • Contribute to refining transactional workflows and services available to customers.

  • Manage a high volume of email, calls, and messaging correspondence.

  • Develop and build good & strong relationship with vendors and internal stakeholders.

  • Ensure day to day sales cycles from quoting and order processing done smoothly throughout the day.

What We Are Looking For

  • 1-3 years of experience in with customer service / quoting / any retail background with the graduation / high school

  • Has developed knowledge and skills through formal training or considerable work experience.

  • Works within established procedures with a moderate degree of supervision

  • Ability to identify problems and all relevant issues in straightforward situations and assess each using standard procedures and makes sound decisions.

  • Effective organizational, prioritization and time management skills

  • Accuracy and strong attention to detail

  • Continuous commitment to professional development

  • Adaptability, commercial acumen, and decision making with critical thinking.

  • Strong adherence to ethical conduct including attendance and punctuality.

  • Can do attitude with a willingness to be part of a strong team culture.

What’s In It For You

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer a competitive remuneration package along with the following benefits:

  • Supportive, collaborative, and high-performing team environment, with a strong open-door policy

  • Company funded monthly staff lunches, coffee carts and daily supply of fruits and cereals

  • Group life insurance

  • Additional paid leave on top of statutory leave entitlements such as birthday leave, parental leave, study leave and charity leave

  • Employee Award Program for outstanding performers

  • Employee Assistance Program (EAP)

Arrow ECS ANZ is one of the industry's leading distributors of IT products, specializing in security, networking, storage, unified communications, and product service renewals. Currently Arrow ECS employs over 170 staff members across its Sydney, Melbourne, Brisbane, Perth, Canberra, Auckland, and Wellington. The company's flat management structure, open door policy, open communication and focus on staff development and career progression have created a uniquely fresh and innovative working environment and culture. 
Arrow ECS ANZ works with a range of market-leading vendors to provide advanced and emerging technologies that solve real-world business challenges. We back it with an unparalleled channel services model that goes beyond traditional channel distribution. We help match the right vendor and solution to our customers' challenges, helping them solve complex business issues and translating complex technology into tangible business benefits. Learn more at [...] more job opportunities, please visit [...] Leonards, Australia (Herbert St)

Time Type:

Full time

Job Category:

Business Support

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Renewals Specialist

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