Job Description

Quantitative Consumer Insights - Research Executive - 33094

Client Services and Sales - South Africa Johannesburg, Gauteng 

The CI Client Service (CS) Senior Executive (SRE) is responsible for the execution, managing and delivery of projects and is expected to maintain client relationships through quality servicing with guidance from manager, contributing to the team success.

Main responsibilities include:

  • Assisting the team in preparation, execution and delivery of projects from desk research for briefing, project design including methodology, discussion guide preparation, fieldwork and report preparation either with or without Project Management (PM) team involvement;

  • Provide client servicing on standard questions and build industry knowledge to support more advanced inquiries;

  • Collaborate across Nielsen’s business units to support business development and ongoing business process improvements;

  • Responsible for all necessary administrative tasks with regards to the project, eg. finance entries, relevant documents preparation across all phases of the project (as illustrated above);

  • For projects without Project Management team involvement, SRE is to manage the project across all key stages (pre-field, in-field and post-field):

    • relevant stimuli, fieldwork briefing & de-briefing,

    • fieldwork observation (when required), providing timely & regular updates to the client,

    • proactive in addressing any possible red-flags, take initiative in finding/providing solutions to any issues,

    • analysis of data from fieldwork,

    • prepare reports that use the quantitative findings to provide actionable, rich insights to answer the client's business questions in a visual and concise way;

  • Take initiative in seeking resources/assistance, make corrections while ensuring the project executed within the schedule timeline and budget;

  • Participate in regular review/feedback of systems, procedures and any operation concerns with the end goal of improving productivity and cost efficiency;

  • Provide coaching & guidance to new CS juniors in relevant project management topics;

  • Perform other related functions that may be assigned


  • BA / BS or equal qualification required;

  • 3 years of experience in the market research industry;

  • Experience in quantitative moderation is advantageous;

  • Working knowledge of quantitative research techniques and methodologies;

  • Proactive with the ability to build strong client relationships;

  • Strong analytical, presentation and interpersonal communication skills;

  • Strong skills in Powerpoint.


About Nielsen:

Nielsen N.V. (NYSE: NLSN) is a global performance management company that provides a comprehensive understanding of what consumers Watch and Buy. Nielsen’s Watch segment provides media and advertising clients with Total Audience measurement services across all devices where content — video, audio, and text — is consumed. The Buy segment offers consumer packaged goods manufacturers and retailers the industry’s only global view of retail performance measurement.

By integrating information from its Watch and Buy segments and other data sources, Nielsen provides its clients with both world-class measurement as well as analytics that help improve performance. Nielsen, an S&P 500 company, has operations in over 100 countries that cover more than 90 percent of the world’s population. For more information, visit

Job Type:  Regular 

Primary Location:    Johannesburg , Gauteng  

Secondary Locations:  , , , 

Travel:  No 

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