Reservations Agent

Ovolo Group (Pyrmont NSW, Australia) 11 days ago
Are you just like everyone else? Or do you STAND OUT?

Your career in shiny, happy, hip, innovative, edgy hospitality starts here! At Ovolo Hotels we move fast, have fun, and redefine what a Lifestyle hotel can be. Something special is going on here – this is your opportunity to be part of it!

Located in Sydney's inner-city suburb of Darling Harbour, Ovolo 1888 Darling Harbour is a heritage listed 90 bedroom Lifestyle hotel, eatery and bar that combines a little of Sydney's old world charm with a lot of contemporary funky design & modern-day comfort.

We are currently ranked in the Number 2 Hotel in Sydney on TripAdvisor and we’re smashing goals, winning awards, creating raving fans and about embark on a brand new culinary adventure. 

This is a great role if you looking to fast track your career within Reservations Management and great opportunity to learn & showcase your skills at property level.

The Gig - Full Time Reservations Agent

We are seeking a Reservations Agent reporting to the Hotel General Manager, this role is an integral part of the Australian reservations team with a laser-focused on maximizing our share of the hotel. 

Your high attention to detail will not only be demonstrated through your accuracy & execution of your reservations strategy, your engaging personality will also pick up any cues that helps us tailoring our guests experience. You will be the very first point of contact for many of our guests. Whether on the phone or via email, you are warm and welcoming and enjoy personalizing your approach. You have the ability to connect with people from different walks of life and are great at building relationships.

About You

We're not your regular Hotel and it's most likely that you are not the average Hotel employee either. You view the glass as half full, you are a little bit quirky & you love to have fun just like us!

  • Essential that you have previous experience in a revenue/ reservations role with exposure to analysis 
  • A fantastic Telephone technique!
  • Well hello??! You will absolutely LOVE numbers & crunching & analysing
  • You need a strong understanding of hotel distribution systems including PMS (Protel), Channel Managers, Booking Engines (Synexis and /or ihotelier)
  • Ability to effectively use revenue management principals and tools, price trackers & Channel Managers
  • Strong interpersonal skills, you'll be working directly with the leadership teams 
  • An active team player, we have a high level of collaboration across the team
  • Ability to perform under pressure, we are a fast paced business with no time to waste!
  • Excellent communication skills, goes without saying
  • Solid understanding of Microsoft applications (Excel)
  • Strong negotiation and sales skills- you love to seal the deal
J oin Us

Join us, we are cool. Get to be yourself. Not like 'ordinary' hotels. We are something different. There's something happening here

Shiny happy people all round. That is our vision

Our Mission:

make our guests shine every day
+
happy and productive workplace
+
meaningful contributions to people and society

Reservations Agent

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