Job Description

Fraser Island … A World Heritage listed island off Australia’s Eastern Queensland coast, is the world’s largest sand island, stretching over 120km. With cool towering rainforests to walk through and explore, over 100 freshwater lakes to swim in, including the iconic Lake McKenzie and Lake Wabby, and an amazing beach highway, where else would you rather be! Though surrounded by untamed wilderness and rugged terrain, Fraser Island boasts luxurious, relaxing and natural accommodation experiences for guests from all corners of the world.

Selling paradise… We just can’t think of anything better!

So, what are we looking for?

We are in search for professional Sales & Reservations Consultants to join our dedicated Sales & Reservations Call Centre team based in Urangan, Hervey Bay… do you think you have what it takes?

 A few essentials about you…

  • Have a professional outlook in the workplace and show an invested interest in the hustle and bustle of the Hospitality and Tourism industry
  • Proven professional customer service and sales skills
  • Ability to manage conflict resolution
  • Ability to demonstrate initiative and reflect a proactive approach to the workplace
  • Excellent verbal communication skills
  • Excellent written communication skills
  • Proven ability to multitask with successful and methodical approach to time management
  • Impeccable attention to detail
  • Ability to work autonomously with minimal supervision and direction
  • Proven ability to work to, achieve and exceed KPI targets
  • Take pride in your customer service abilities to ensure our guests’ experience on island is one to remember!

A few simple role requirements…

  • A valid Police Clearance (dated within the last 6 months) or the ability to obtain one for work
  • Ensuring all guest enquiries are dealt with professionally and in a timely manner
  • Responding to and managing all incoming calls and emails, iHotelier and online enquiries including both direct and agent enquiries and bookings
  • Daily data entry into reservations systems
  • Upselling and optimising occupancy
  • Daily reconciliation of banking processes
  • Exceptional time management skills
  • Excellent communication skills, both written and verbal
  • Extraordinarily high level of customer service and work ethic
  • Available to work over a 7 day week, 365 days a year roster
  • A valid Police Clearance if required, or the ability to obtain one for work
  • Any other duties as deemed necessary by your Supervisor or Manager

So, what do we offer…

  • You will be reporting to our Customer Service and Sales Manager, based in the Hervey Bay office
  • It is a permanent part-time position
  • We provide you with 4 weeks pro rata annual leave with 10 days pro rata sick leave, annually
  • 6 months’ probation period

How we work with you…

SeaLink Fraser Island are proud to offer a range of career development and recognition programs, along with team member benefits. Here are just a few…

  • Access to an in-house Training & Development Manager to assist you with your career growth within the company
  • Monthly One-On-One’s are held between you and your Department Manager which involves a healthy conversation around your work performance, progression, and provides you with an opportunity to identify any areas you would like to expand into within the company
  • Departmental Riot Nights! A great way to get to know your Department team members on a social level, while also recognising the hard work of fellow members within your team
  • Various team member benefits through the Accor and SeaLink brands
  • Team member famils – why not stay a night at one of our Resorts, dine in our restaurants, take a tour, or enjoy a relaxing massage in our Island Day Spa! Team members are provided with an opportunity to experience each aspect of the company throughout their employment
  • Various yearly team member recognition programs, which are designed to recognise those team members exceptional performance and achievements in the workplace

So… if this opportunity sounds too good to miss, send your application through to our team – we can’t wait to hear from you soon!

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