The Digital Services Engineer is responsible for the delivery and support of our digital solutions and services. In this position, the candidate, reporting to the Software Engineering Manager, will have a direct interface with the customer, typically international major companies and universities, and interact closely with VSG sales and support teams. It is the candidate’s responsibility to provide all the necessary information to manage the full landscape of the deployment of our innovative cluster platform for scientific data solution, including the integration with the customer’s infrastructure and upgrades/updates. The candidate will also collect information to provide the R&D department with information about possible improvements of the product.
What will you do?
Engage with sales during pre-sales phase as a consultant to design the integration of the IT solution with the customer’s infrastructure and answer all IT related questions.
Perform software deployments, installations, maintenance, updates and upgrades on- or of site.
Conduct detailed troubleshooting and analysis of software and infrastructure problems that affect reliability, performance, etc. of our delivered systems.
How will you get here?
Bachelor or Master degree in ICT Computer Science or a technical / SW discipline or equivalent combination of education and experience
Minimum 5 years of experience within the following domains
IT application management
data storage and (remote) software installations, support and trouble shooting
monitoring tools, Linux, VMWare, Automation and Scripting, Kubernetes and Docker
Fundamental understanding and hands-on experience with network technologies including firewalls, content filters and routing/switching, VLANs
Experience with Python
Experience with Cloud application deployment and administration, AWS preferred
Experience with DevOps tools like Rancher, Terraform and Ansible is a plus
Proven customer facing skills and team player
Fluency in French & English required
Motivated to work in a fast changing and highly technical environment
Availability to travel regionally and internationally as required