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MAC Retail Manager - Garden Route Mall

17 days ago: The Estee Lauder Companies

Job Description

MAC Retail Manager - Garden Route Mall
Brand: MAC
Description
Position Summary:
* The Retail Manager is responsible for managing the total operation of their assigned store and supervising the store and employees.
* S/he is responsible for the hiring, training and development of his/her employees.
* S/he will generate sales through their team, perform outstanding customer service, and maximize profits by controlling expenses.
* Other duties include but are not limited to the development of the Assistant Manager or Third Key in management responsibilities and the protection of company assets.
* The Retail Manager must develop strong working relationships with his/her retail partner store or mall management (as applicable), AT&D of his/her region and head office support departments.
Key Roles & Responsibilities:

* Ensure staff delivers consistent, excellent customer service in accordance with our standards.
* Resolve customer issues and requests in an efficient and quick manner.
* Develop and utilize customer database for phone calls, product launches, events and appointments in conjunction with the Company’s customer program.
* Create and maintain an atmosphere geared to achieving sales and profit goals.
* Determine and communicate individual and team sales goals and hold staff accountable for results in accordance with the brand’s business practices.
* Analyse and review goal attainment and develop strategies to improve performance.
* Control all store expenses within budget guidelines.
* Manage cash loss prevention procedures and established security policies.
* Manage time, establish priorities and delegate effectively to meet goals and objectives
* Maintain appropriate inventory levels
* Prepare, coordinate and ensure a complete and accurate physical inventory as required.
* Follow and implement all corporate visual presentation standards and guidelines.
* Execute new launch displays, collateral placement, etc.
* Oversee all planning details for events.
* Maintain a cohesive, cooperative work environment through team building and motivation.
* Maintain a communication system for the store to ensure all staff review current initiatives and direction.
* Hold regular and productive staff meetings with AT&D.
* Recruit, hire and develop top Artist and management professionals, maintaining an active candidate pool.
* Administer all training programs for selling skills, customer service, products and operations.
* Conduct monthly coaching sessions to communicate objectives, set goals and follow up on progress according to the company’s business programs.
* Perform thorough and timely staff reviews and initiate increases, promotions, disciplinary action and terminations with MRO and Human Resources approval.
* Ensure staff is trained in service and artistic skills as established by the Company.
Qualifications
Requirements:

* Cosmetic experince preferred.
* 1-2 years key holder responsibility in a supervisory role in a service oriented environment.
* Ability to work in a fast paced environment.
* Computer literate – MS Office
* Managerial experience.

Job: Retail - Store
Primary Location: Europe, Middle East, Africa-ZA-WC-George
Job Type: Standard
Schedule: Full-time
Shift: Variable
Job Number: 197360
We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
MAC Retail Manager - Garden Route Mall Brand: MAC Description Position Summary:* The Retail Manager is responsible for managing the total operation of their assigned store and supervising the store and employees.* S/he is responsible for the hiring, training and development of his/her employees.* S/he will generate sales through their team, perform outstanding customer service, and maximize profits by controlling expenses.* Other duties include but are not limited to the development of the Assistant Manager or Third Key in management responsibilities and the protection of company assets.* The Retail Manager must develop strong working relationships with his/her retail partner store or...