Job Description

Senior Retail Manager, MAC, Travel Retail HK/MC/TW
Brand: Estée Lauder Companies
Position Summary:
The Senior Retail Manager is responsible for maintaining the total operation of their assigned store and/or supervise surrounding stores in his/her designated region. S/he will also generate sales, perform outstanding customer service and maximize profits by controlling expenses. The Senior Retail Manager will work in conjunction with the Retail Manager to develop doors in his/her specified region and assist the MRO in management of MAC locations.
1. Customer Service:

+ Maintain and set an example of excellent internal and external customer service; support MAC standards.
+ Resolve customer issues, in an efficient and quick manner.
+ Utilize and maintain customer database for phone calls, product launches events and appointments in conjunction with the company’s customer program.
2. Sales:

+ Create and maintain an atmosphere that is focused on achieving sales and profit goals.
+ Determine and communicate individual sales goals and hold staff accountable in accordance with the company’s business practices.
+ Analyze and review goal attainment; develop strategies to improve performance.
3. Business Management:

+ Open and develop new markets & MAC doors.
+ Assess counter space requirements vs. ever-changing business needs.
+ Identify and negotiate the best space and location for MAC within the retail partners environment.
+ Develop and work within a budget for all regional meetings and staffing.
+ Ensure documentation is completed and submitted to finance on a timely basis (expense reports, credit card statements etc.).
+ Establish contacts with finance, renew store openings.
+ Ensure expenses are within approved budget guidelines (e.g. courier costs, telephone, fax, etc. ).
4. Inventory:

+ Ensure Retail Managers have correct tools and training to manage inventory levels properly.
+ Recommend and maintain the inventory of display and merchandising materials.
+ Ensure all locations are effectively maintained (meet expectations and support management in upholding these standards).
5. Marketing & Events:

+ Plan and schedule all events.
+ Train Retail Manager to provide assistance.
+ Attend events
6. Human Resources:

+ Recruit and hire the quality of management and retail staff required to meet MAC standards of excellence.
+ Provide on-going training to empower Retail Managers to run their businesses successfully.
+ Develop and maintain relationships with AT&D to ensure training needs are recognized and fulfilled.
+ Provide clear constructive feedback on a regular basis to Retail Managers and retail staff concerning their job performance.
+ Initiate strong internal relations to encourage healthy business development.
+ Maintain a cohesive, cooperative work environment through team building and motivation.
+ Manage time, establish priorities and delegate effectively to meet goals and objectives.
7. Retailer Relationships:

+ Establish and maintain positive relationships with Retail Partners and landlords.
Minimum high school education, college background preferred.
Job-Related Experience:
Previous experience in cosmetic field preferred. Specialty store management background a plus. Leadership, training, public speaking experience needed.
Job Related Experience:
Five years retail experience, cosmetic preferred, one-two years management experience required.
Analytical/Interpretive Skills:
Training and coaching new and existing employees.
Ability to council employee conflicts and to function in a fast-paced environment. Embrace the company’s corporate philosophy.
Communication Skills:
Excellent communication, leadership and organizational skills. Comfortable anaging and supervising people. Professional attitude and ability to be flexible and deal with change.
This position requires excellent communication skills to be performed on a daily basis. It requires moderate physical effort.
Working Conditions:
Retail Partnered Stores, Freestanding MAC Stores, travel to and from locations, office (home or specified location), some overnight travel.

Primary Location: Asia Pacific-CN-Hong Kong
Job Type: Standard
Schedule: Full-time
Shift: 1st (Day) Shift
Travel: Yes, 25 % of the Time
Job Number: 191221
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