Job Description

Luxasia Group is the leading omnichannel partner for beauty and luxury lifestyle brand distribution, retail, and e-commerce in Asia Pacific. Since 1986, we have endeavoured to make a difference to Asia Pacific consumer by bringing them the finest beauty brands from all over the world - across niche, prestige, and masstige categories. Some of our most trusted names include La Prairie, Bvlgari, Guerlain, Prada and Hermes. In addition, we have successful joint ventures with the likes of LVMH Group, PUIG, Yves Rocher, and Elizabeth Arden. We are a winning TEAM of diverse individuals whose commitment, grit, and shared core values drive everything we do. There are plenty of opportunities for growth and development across the countries we currently operate in (and plan to expand into). Make a difference with us today.

Principal Accountabilities:

As our Retail Operations Manager, this position will report to the General Manager, Sales and your responsibilities will include but are not limited to:

  • Understanding the market needs and analyzing these data to devise and implement necessary procedures. Seek to apply and relevant innovation where necessary
  • Responsible for the overall success of retail operations driving sales, reinforcing operations, and store leadership management & development
  • Responsible for opening new doors, new product launches, the full encompassing details that this would entail including training and allocation of the space and location
  • Develop mid- and long-term strategies in order to achieve growth projections
  • Cooperate with all regional retail-related projects across the country to establish retail operations excellence
  • Formulating retail policies to accentuate the customer experience through developing and maintaining Retail Operations SOP to ensure best in class execution in stores.
  • Ensure strong Operational stewardship, following guidelines deployed to market and executed in market while remaining competitive
  • Accountability of the retail partnership to optimize inventory improve processes and effectiveness within this side of the business
  • Working with stakeholders to establish excellent retail processes which are efficient and customer-centric.
  • Ensuring all projects and policies confirm to Brand Value and local regulations. Collaborate with other division of the company to ensure Brand Value is upheld
  • Analyze and review store management team and Retail team's performance for career growth and succession planning.
  • Identifying and communicating sales driver opportunities with marketing and merchandising teams
  • Create and maintain strategic retail recruiting plans with clearly defined objectives, desired outcomes, and a calendar of events
  • Manage, supervise and coach Retail Store Managers in recruiting, hiring and training of Retail Supervisors and frontline sales
  • Awareness and perfection of the merchandising in stores through auditing store for standards in sales, operations, customer service standards and merchandising as well as policies and procedures
  • Be a strong partner to our Trainers to co-develop a holistic training curriculum to build front sales capabilities to achieve their goals.
  • Develop strong partnerships with real partners management and negotiate best opportunities


Requirement: (Experience, Knowledge & Skills)

Education & Experience:

  • Bachelor's degree or equivalent industry experience.
  • At least 8 years of working experience in retail operations with at least 4 years at managerial level leading a sizable team in beauty industry including Fragrance, Skincare and Color
  • Knowledge & Experience in Beauty/Skincare/Prestige brands

Knowledge and Skills:

  • Rich knowledge of Sales & Retail Operations in FMCG or Retail is a must
  • Very in-depth retail understanding and ability to influence with strong commercial awareness
  • Stock inventory management skills
  • Excellent communication skills and ability to engage various audience across multi-cultures
  • Strong team player
  • Strong commitment to continuous improvement.
  • Solid experience in operating counters, kiosks as well as standalone shops
  • Strategic and capable of delivering business KPIs
  • Project management experience, command of project scheduling, milestones and deliverables
  • Able to work in a fast-paced environment with ability to cope with changes
  • Resourceful, committed and with a lot of initiation

Key Results/ Measures:

  • Sa