Retail Store Manager - Brisbane

Zoomo (Brisbane QLD, Australia) 24 days ago


Founded in Sydney in 2017, Zoomo is leading the world at providing utility e-bikes and after market servicing. We’re a fast growing tech start up with a global footprint across Australia, the US and the UK. We are doubling in size every 6 months!


We are transitioning billions of urban miles from bikes, cars and trucks to smart e-bikes. eBikes are more efficient, more sustainable and now, easily accessible.


We move fast and score goals. We seek honest feedback. And we respect the individual.


We are looking for an experienced Store Manager to organise and oversee the operations of a small number of workshops and stores. You should be ready to grow into an Area Manager - we are a fast paced startup and will continue to expand across Brisbane with you at the reigns. You will assume responsibility for the overall success of the stores by setting targets and managing our Front of House (FoH) staff. In this role you have the opportunity to shape how we run our growing retail and workshop footprint. You will be working hand in hand with the ANZ GM and the Fleet Manager to design and implement our processes in our shops as we grow. You will also be coordinating with our global operations team and contribute to our strategy for growing the retail and shop footprint across ANZ.

  • Working closely with our Community Operations Associate and Fleet Manager you will help to oversee daily operations of our Brisbane network of workshops and retail locations
  • With the GM, define KPIs and monitor and report on workshop and retail performance including analysing sales and revenue reports and make forecasts, develop and roll-out sales tools
  • Our Front of House sales team will report to you; you will help them to provide world class customer service, increase their sales capacity and enable them solve day to day problems
  • Our mechanic team will report to you; you will work with the Fleet Manager to ensure the bikes from your shop are maintained to the highest-level and your staff are as productive as possible
  • In case all does not go to plan, you, the Community Operations Associate and the Marketing Associate are the next points of call for solving customer issues
  • We are growing and need to prepare our retail and workshop processes for scale, you will continually improve these processes to enable business growth and improve operations
  • You will ensure that our team is delivering and that compliance, company policies and regulation is being adhered to. Occasionally you will complete audits including compiling action plans and reports
  • With the Community Operations Associate, you will plan and oversee in-store promotional events or displays
  • Our workshop and retail network is growing in Australia; you will support the ANZ GM to identify new sites and get them ready to launch



  • 2+ years experience as area manager, store manager, assistant manager or similar managerial role
  • Knowledge of performance evaluation metrics and principles
  • Sound understanding of optimization of store operations and standards for success
  • Knowledge of retail management best practices
  • Outstanding communication and interpersonal abilities
  • Excellent organizing and leadership skills
  • Commercial awareness
  • Analytical mind and familiarity with data analysis principles
  • Knowledge of retail management software
  • Excellent stakeholder management and communication skills.
  • Team leadership and performance management
  • Project management – know the basics of managing multiple projects and stakeholders in a structured and logical way


  • Track record of “getting things done , Know when you have enough insight to make-a-call and apply the 80 / 20 rule – rapid high-quality decisions
  • Analytical - Able to ‘think big’ as well as execute ‘on-the-fly’
  • Strategic thinker - Can stay one step ahead when thinking about the impact of the changes
  • Adaptable fixer - enthusiastic, flexible & adaptable with the ability to remove barriers & bottlenecks via facilitation, creativity & resourcefulness.
  • Can build “stuff” - approaches, processes, tools and change methodologies
  • Inquisitive - infectiously curious, thoughtful and happy to question the status-quo
  • Has fun and enjoys working in a collaborative environment.


You will get exposure to marketing leading e-bike techcology, and be around some very talented people in a highly collaborative space. We are looking for exceptional people and will offer a package and environment to match.

  • Jumping aboard a rocket ship at the ground floor
  • Working at a well-funded start-up with a strong management team and global presence
  • The chance to be part of an organisation in hyper-growth with plenty of opportunity for personal development
  • Flexible workplace with a team of extraordinary, motivated and fun co-workers
  • Autonomy and ownership of the work you do, with flexible hours
  • The full support of an experienced management team in helping you meet your targets and your professional development goals
  • Expect autonomy and responsibility, solving problems you've never imagined even existed, at high pace


Retail Store Manager - Brisbane

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