Job Description

  • Develop your career at this prestigious 5 star, 374 room hotel

  • Based at the Hilton Adelaide hotel , CBD opposite Victoria Square

You will be responsible for engaging our guests and customers by providing them with the utmost in customer service.  You will create memorable guest experiences by efficiently assisting our guests in a friendly and engaging manner. 

Your service philosophy will be to fill the earth with the light and warmth of Hospitality – by delivering exceptional experiences – every hotel, every guest, every time.

About Hilton Hotels


Hilton is built on our Values of H ospitality, I ntegrity, L eadership, T eamwork, O wnership and N ow (H.I.L.T.O.N) , and we are committed to demonstrating these values to our Guests and our Team Members every single day.  Whilst each value is essential, Hospitality comes first, because it is truly at the heart of everything we do.  We are Hilton.  We Are Hospitality.

About the role

In your new role you will be responsible for providing the highest level of attention to the cleanliness and maintenance of the guest rooms whilst ensuring that your daily tasks are completed in a timely and efficient manner.  Hilton Adelaide is a seven day a week, 24 hour a day business and you may be required to work during any of these operating times.

Duties/responsibilities

  • Clean guest rooms in line with the Hilton Brand Service Standards so that guests comment on the cleanliness and return to the hotel on multiple visits

  • Manage and maintain a clean and tidy working environment including storage areas and trolleys

  • Report any missing or damaged items to the Housekeeping Supervisor

  • Work safely with chemicals and equipment to assist with the cleaning process whilst maintaining safe practices of work

  • Answer guest queries in a polite and helpful manner

  • Work with the Housekeeping Department to ensure a high level of customer service standards

  • Maintain the productivity levels set by the hotel whilst ensuring that company standards are met

  • Flexibility with rostered times is essential – shifts times vary, you may start as early as 5:00am and finish as late as 9.:30pm depending on the shift you are working and based on business demands

Skills/experience
  • Physically fit and energetic
  • Friendly, positive, energetic disposition
  • Committed to delivering exceptional guest service
  • The ability to work in a fast paced environment
  • Attention to detail with excellent time management skills
  • Smart and tidy, in appearance
  • Positive and willing to participate on a team and work with a winning attitude
  • Flexible, reliable, and responsive to a range of work situations
It would be advantageous for you to demonstrate the following capabilities:
  • Experience in a similar position within a 5 star hotel or resort environment
  • Work a variety of shifts including; weekends, days, afternoons and evenings

Culture and benefits

Our team are responsible for living up to our brand promise of ‘ensuring that every guest feels cared for, valued and respected’ we achieve this by ensuring our Blue Energy culture is alive in each of our hotels. Blue Energy is the unspoken energy and passion behind each of our dedicated team members who are focused on making a difference. It links our vision ‘To fill the earth with the light and warmth of hospitality’ – to our values of ‘Hospitality’, ‘Integrity’, ‘Leadership’, ‘Teamwork’, ‘Ownership’ and ‘Now’. As a Hilton team member you can expect to receive;

  • A competitive industry wage
  • Membership with Go Hilton – global Team Member discounted room rates
  • Discounts of up to 50% on products and services in participating Hilton outlets
  • Access to Hilton University training, offering more than 3000 learning programs
  • Career development planning and opportunities


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