The Sales Advisor is responsible for taking care of the store and executing all the tasks that comes along with it. The Sales Advisor is the face of Tommy Hilfiger; he/she is the first contact point for the customer and he/she is providing them with optimal advice which makes customer service stands first. The SA is co-responsible for having the store looking at it finest and maintaining the stock.
Ensuring high levels of customer satisfaction through excellent sales service.
Assist with the sales process by maintaining a fully stocked store.
Recommend and display items that match customer needs.
Maintain outstanding store condition and visual merchandising standards.
0-1 years of experience in a similar position or a degree in fashion/retail management.
Affinity with fashion and brand.
Fluent in Dutch and English.
Delivers sales goals according to the company standards and strategic plan.
Approach customers and offer them advice on products to persuade them to buy.
Arrange merchandise according to the standards of the company.
Locate products on behalf of customers.
Ensuring the store’s stock is constantly replenished.
Helping other staff with processing deliveries.
Keeping up to date with the features and benefits of each product.
Assisting the till.
Work as part of a cohesive team.
Professionalism and outgoing personality.
Communicate in a helpful and clear way with customers and co-workers.
Communicate effectively with Store Manager, Associates and Area Manager.
Being confident and enthusiastic.
Being well organized and flexible.
Able to balance a customer-oriented and a results-driven approach.
Required to stand during scheduled hours. Hours usually include weekends, evenings and holidays.
Kneeling, stooping, climbing ladders, using stairs, reaching, pulling and lifting weights of usually 2 – 14 kilos.
Working rapidly, especially during peak sales periods to ensure that all customers are being serviced properly and store operations are being completed in a timely manner.
Ability to communicate with customers and other associates, in person or by phone or email.
Ability to read, write, conduct business related information and analyze data as required.