Molton Brown is Kao’s prestige retail omni - channel division that has built up a reputation for being London's bath, body and beauty connoisseurs. Our perfumes, shower gels, body lotions, candles and hand care products blend exotic ingredients with a touch of London eccentricity for bold fragrances and bright colours that stand out on the shelf and each product is still blended in London, our home since 1973.
At Molton Brown, we are as passionate about our customer experience as we are about our fragrances. We are now looking to invest in the career development of a new Sales Consultant. We are seeking a dynamic and passionate individual with excellent customer service skills and a love of beauty. We are open to applications from those with supervisory or senior sales experience in retail who would like to transition in to a growing luxury brand.
You will be supporting the Store Manager and the team, contributing to the sales and profitability of the store whilst also receiving incredible training opportunities and scope for future progress and development. We pride ourselves on creating an environment where every individual is recognised and your personality can truly shine. As a key team member within the store, you will be able to make a true impact on the success of the team and success of trading as well.
Sales and KPI's
Deliver excellent selling and service skills by consistently following FLOW
All customers to be given a fragrance consultation and offered to experience the product on the skin and at the basin
KPI targets to be consistently delivered (Fragrance sales, ATV, UPT, individual productivity and data capture)
Be customer centric in delivering business expectations on experience measures
Through successful completion of the DLA, learn and demonstrate an in depth and fluent knowledge of the fragrance collections, features and benefits of our products, advising customers on the most suited to their needs
Attend product training and any subsequent refresher training offered by Molton Brown
Contribute to a group learning environment
Achieve and maintain an excellent luxury retail environment through high standards in all areas of the sales floor, product replenishment and the stock room
Support with floor moves and implementation of promotions, to maximise commercial opportunities and to company standard
Ensure consistent delivery of housekeeping and presentation standards throughout the store
Work with the management team to support adherence and implementation of company policies and procedures
Contribute to the health and safety of others and yourself by following safe working practices
To act in a responsible and positive manner at all times, ensuring that Company codes of practice are adhered to
To carry out any other duties that is reasonably requested
To support in other Molton Brown locations when the business needs dictate
Experience within the fragrance or beauty retail environment desirable
Flexibility in working arrangements to suit business requirements
Ability to travel within reasonable distance if required to support other locations if required
High level of personal grooming standards
Please note that due to the number of applications we receive, we are unable to commit to returning back to you as to the status of your application.
Unless you hear from us within 2 weeks, please assume you have not been successful and please accept our best wishes for you and your job search. We appreciate your interest in Molton Brown.