We're looking for a candidate to fill this position in an exciting company.

  • Actively prospect for new customers by cold calling, emails and use of the appropriate databases
  • Follow up every sales opportunity through the company website leads, customer enquiry calls and emails
  • Follows the sales process, designed to achieve maximum results from the available sales opportunities
  • Deliver the highest level of customer satisfaction continuously
  • Sell an agreed volume of new and used cars set out by sales brand manager
  • Pursue and achieve incremental sales and profit opportunities through the sale of finance, warranty, insurance and accessory sales
  • Achieve the individual profit objectives set by the sales brand manager
  • Provide expert and prompt advice to new and existing customers regarding the various products that are available with the sales of their new / used vehicle
  • Participates in external promotional activities to raise the profile of the brand and generate sales opportunities
  • Qualify the customers needs and present the dealerships products and services which will enable these needs to be met
  • Establishes the most appropriate way for the customer to fund their acquisition (PCP / Hire Purchase / Other funding arrangements), according with FCA regulations
  • Conducts a structured and professional vehicle handover in accordance with the vehicle handover checklist, guide and customer pack for the appropriate product
  • Develops and maintain comprehensive product knowledge in respect of all vehicles, prices, promotions, funding and taxation of vehicles
  • Maintains good relationships with customers by meeting and exceeding their expectations
  • Maintains regular contact with all customers both with pre and post-sale
  • Handles customer issues and complaints using the necessary skills and resolving the issue to the mutual satisfaction of the customer and the business
  • Provides completed deal file with appropriate dealer and insurance documentation to the sales administration department to ensure that the vehicle is ordered and taxed on time;
  • Maintains and updates customer contact data on Kerridge (CRM System) on a daily basis
  • Undertake all administration requirements of the position to include relevant paperwork and reports

Skills and Competencies:

  • Minimum of 2 years experience in a Sales environment, Motor industry is not essential
  • Strong communication skills with internal and external customers, suppliers and the manufacturer
  • Proficient in Microsoft Office Package (Word, Excel, Email)
  • Experience of using Kerridge (CRM System) – Desirable not essential
  • Ability to prospect effectively and to qualify customers effectively
  • Ability to present and sell the unique selling points of all products
  • Ability to manage and close existing deals while cultivating new opportunities
  • Build and maintain relationships across the group
  • Time Management skills -Work independently in a busy environment, managing own time and workflow
  • Strong problem-solving ability to identify and resolve queries in a professional in a timely manner
  • Present a professional image to both internal and external customers, through attitude, behaviour and personal appearance
  • Possess strong attention to detail with administrative functions
  • Full clean drivers license is essential

Sales Executive

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