Senior Solutions Sales Specialist – Customer WorkflowsLocation: Amsterdam, Netherlands
ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.
We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.
The Solutions Sales Specialist will be responsible for market success of ServiceNow’s new Customer Service Management (CSM) product. This product is built on ServiceNow’s market leading Service Management platform and applies service management discipline to improve an organizations service relationships (NPS) with its customers through a 360 degree improvement in customer service processes. Moreover, recently ServiceNow CSM solution was named a leader in Gartner Magic Quadrant.
You will be responsible for communicating the CSM value proposition to prospects. You will develop a strong partnership with your designated Account Executives and Solution Consultant to provide a comprehensive and compelling message to Customer Service leaders across all industries within your region. You will focus on targeting your CSM message to specific customer needs and will focus on being a trusted advisor to our community of CSM customers.
What you get to do in this role:
Work closely with designated sales teams to ensure understanding of customer needs and drive quality interactions and outcomes
Drive end to end sales initiatives (from pipeline generation to closing) focused on specific use cases in CSM
Work closely with sales teams to accelerate opportunities by meeting directly with customers to provide comprehensive product and industry insight
Communicate competitive intelligence and activity to manager and BU to ensure we keep ahead of opportunities, obstacles, challenges and red flags that may hinder ServiceNow from capturing key customer accounts
In partnership with assigned Account Executive and Solution Consultant, present our CSM solution directly to prospects, customers and at industry events and seminars
Support the regional ServiceNow partner channels to drive an effective customer experience
Articulate customer success strategies (and losses) to the field in order to streamline and standardize CSM solution presentations and value proposition.
Become a trusted advisor to our community of customers
In order to be successful in this role, we need someone who has:
At least 5 years experience or equivalent of solution and service based sales experience within a CSM or CX solution provider or related high technology business environment.
A strong understanding of the CSM or CX market and Customer Service related business processes.
Experience of selling into the financial services, insurance and banking industries
Willingness to do whatever it takes to win in the market against stiff competition.
Ability to communicate complex issues in simple terms via written and oral media.
Ability to forge strong business relationships and connect with both C-level execs at customers as well as with individuals in ServiceNow internal and external eco-system
Works well in a Team Environment.
Bachelor's Degree in business, marketing or related discipline preferred.
Fluent in Dutch and English
We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or email@example.com for assistance.