Service Contract Sales Manager - Lab Automation (m/f/d)

Thermo Fisher Scientific (Vienna, Österreich) Vor 19 Tagen veröffentlicht
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $25 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them. Our global team of more than 75,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon. For more information, please visit
Service Contract Sales Manager - Lab Automation (m/f/d)

Service Contract Sales Manager plans and implements sales strategy to increase revenues through contract renewals, warranty conversions, and new products to ensure Laboratory Automation exceeds its quarterly and annual sales objective.

What you will do
  • Professionally represent Thermo Fisher Scientific in all dealings with customers during the performance of duties.
  • Build strong customer relationships with the continual focus on promoting the customer's use of Thermo LA Customer Support Services
  • Develop, maintain, and promote service contracts through telephone calls, emails, and mailers
  • Establish a standardized global quote process and Sales Support documentation for LA contract offerings
  • Manage existing contract base to achieve 90% in contract renewals
  • Manage, increase, and maintain existing contract base:
  • Achieve 90% in contract renewals
  • Increase contract sales from warranty expirations (target of 15% or better)
  • Coordinate LA service Contracts in Europe for SOP and practices
  • Identify key customer opportunities
  • Identify and support the development of new services products and promotions
  • Develop a process for service contracts relative to POS
  • Follow pricing policy for LA discount structure
  • Develop and submit monthly sales reports and forecasts, as required
  • Respond to customer inquiries (both internal and external) promptly
  • Use of Navision, SFDC, quote tool, and Excel for contract administration
  • Perform additional duties or work on projects as deemed necessary by the Manager, Global Services
  • Up to 25% of on-site travel

What we are looking for
Skills and Knowledge:
  • Knowledge of sales process extensive cold calling experience a plus
  • Excellent oral, written, and presentation communications skills
  • Open and constructive communication with team and supervisor
  • Willingness to accept constructive criticism
  • Have a positive, attitude/energy to work as a team player
  • Ability to work in a fast-paced environment
  • A persistent, aggressive, creative, and productive approach to sales
  • Demonstrates a professional rapport with customers and co-workers
  • Willing to operate independently without frequent supervision or guidance
  • Support Thermo Fisher Scientific policies and procedures
  • Efficient in Microsoft Word and Excel for writing proposals and reports
  • Knowledge of Navision a plus
  • Independent and professional work ethics
  • Ability to work independently with only remote supervision

Key Competencies and Values:
  • Customer Focus
  • People Management
  • Problem Solving
  • Project Management
  • Thermo Fisher Scientific Values

Other Job Requirements:
  • Must have a valid driver’s license
  • Travel up to 25%
  • Must be fluent in both English and German
  • Other languages would be an asset

Educational Qualifications:
  • BS/BA degree or related experience

xExperience Qualifications:
  • 3-5 years of sales experience

At Thermo Fisher Scientific, each one of our 75,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

Apply today!

Service Contract Sales Manager - Lab Automation (m/f/d)

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