Digital Sales Specialist – Chat Support

Hewlett Packard Enterprise (Chennai, TN, India) 10 days ago

Digital Sales Specialist – Chat Support

Hewlett Packard Enterprise is an industry leading Technology Company that enables customers to go further, faster. With the industry’s most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.

We’re solving the world’s most complex challenges, and our people are at the forefront of progress. In a Sales role at HPE, you’ll play a part in building the future – one big idea at a time.  You’ll be selling HPE products, services, software, or solutions to customers, both directly and indirectly. Working at HPE, you’ll have the resources to develop your talent and creativity. Are you ready to unleash your potential?

Job Description:

Chat Digital Sales Specialists utilize strong interpersonal communication, persistence, creativity, technology product knowledge and marketing skills to provide interactive and excellent product consulting and service to HPE.com customers and internal employees(HPE employees & Partners) who potentially developing solutions to customers.

Through Online Chat Program drive an intuitive, engaging, relevant and integrated online experience that drives revenues and leads while increasing customer loyalty and building stronger customer and employee relationships.

Research and analyze competitor products & solutions to come up compelling justifications & promote HPE products through online.

Probe and Identify potential customers/prospects and position suitable HPE solutions for their requirements.

Promote and encourage customers to immediately purchase HPE products directly from HPE Marketplace and for high end products forward the opportunities to the appropriate sales rep for converting them to sales.

Focus may be global, national, regional, sub-regional or local in scope. Ensure positive customer experience which align with HPE’s brand identity and messaging framework.

Job Level Definitions  

The Chat Digital Sales Specialist is responsible for understanding the requirements and providing technical solutions to new & existing corporate customers who visit HPE.com Chat.

Brainstorm with Customers and HPE technical specialists to identify and develop solutions for customer’s technological requirements.

The Chat Digital Sales Specialist must be an Industry Professional with strong core technical skills to add value to the team.

Need to have expert level knowledge and support complete product and solutions of HPE (Enterprise Servers, Storage, CDI & Networking)

Responsible for actively driving and managing Pre-Sales process with corporate customers and HPE Product Technical Consultants, must be able to articulate the company’s technology and product portfolio, positioning to both business and technical users.

Primarily engaged in a presales technical consultancy role, the consultant will provide technical assistance and guidance during the process by identifying customer’s technical requirements, prior to designing a solution, consulting with technical teams.

Responsibilities

  • Use Web Chat Tool to interact and reach out to online customers and internal audiences
  • To actively listen to potential clients to determine technical and business requirements and ensuring that all necessary information is collected and forwarded to the Lead Management Team.
  • Provide expert level presales support for HPE Servers, Storage, Networking, Converged Solutions, and Cloud Products and solutions
  • Comply with all HPE web standards, processes and tools
  • Maintain product information, configurations and pricing on the web, ensuring accuracy, timeliness and customer-friendly presentation
  • Provide technical solutions in a professional manner and to agreed timeframes and position HPE technical solutions to customers with professionalism and enthusiasm.
  • Guide customers on Marketplace to purchase HPE products online.
  • Route qualified opportunities to the appropriate sales executives for further development and closure
  • Close sales and achieve quarterly quotas
  • Research accounts, identify key players and generate interest
  • Maintain and expand your database of prospects within your assigned territory
  • Team with channel partners to build pipeline and close deals
  • Create and confidently deliver technical presentations internally and externally
  • Deliver training on solutions and provide product support to other chat agents.
  • Actively participate various internal technology forums and other technology sources and gather information on current products and position them to customers as and when required.

Requirements:

  • Need to have basic to intermediate level knowledge on other competitor’s products and position HPE products and solutions on top of them to educate and promote HPE solutions to customers.
  • Competitor Server Products – IBM, CISCO, DELL
  • Competitor Storage Products – EMC, NETAPP, IBM, DELL
  • Competitor Networking Products – CISCO
  • Cloud Infrastructure Solutions – IBM, AMAZON, RACKSPACE, GOOGLE, Microsoft
  • Source new sales opportunities through chat  lead follow-up and do online sales
  • Proven inside sales experience
  • Strong chat presence and experience on upsell and cross selling.
  • Proficient with corporate productivity and web presentation tools
  • Experience working with Salesforce.com or similar CRM
  • Excellent verbal, written and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Strong Passion for IT technology
  • Resilience and resourcefulness when solving complex problems
  • Excellent team skills
  • Ability to persuade customers online

Lead Management

  • As a part of lead management, manage all leads generated by Chat Digital Sales Team and forward them to HPE Sales and Marketing teams in the development of a sophisticated lead generation, nurturing, and handoff process built upon Salesforce.com and to both HPE and Dealer Sales Representatives receiving a steady flow of well qualified leads.
  • Lead Generation Marketing Manager will have regular interaction with the HPE Business Units to get updates on products and solutions.
  • This role reports to HPE.com Marketing and works closely with Sales, including the Inside Sales and salesforce.com teams.
  • Should actively involve in Lead Generation, Lead Nurturing, Analytics and Reporting
  • Builds productive relationships internally and externally, fostering teamwork by keeping colleagues updated on activities
  • Provide accurate and timely management information, to include - activity reports, Lead Clarifications and KPI’s
  • Adhere to the Company’s Quality and Business Processes
  • Ability to demonstrate HPE solutions/ products and technologies effectively to audiences of varied technical knowledge.

Education and Experience Required

  • Engineering Degree with IT/CS/ Bachelor’s/ Master's degree in Computer Science / Computer Application / Information Systems with good academic records
  • Should have 1 to 3 years of experience in Online Marketing and Product Promotion Domain

Knowledge and Skills

  • Vendor neutral Certifications: CompTIA A+ (Computer and Printers Basics), CompTIA Server+ (Server, Storage Hardware, and Software & Management Overview)
  • Microsoft Certifications on Client and Server Operating Systems. Strong interest in Internet technologies (routing, switching and general network infrastructure) including technologies associated with the Networking market.
  • Comfortable working with hosting technologies including Windows and Linux based server systems, network storage systems and data-center services
  • Working knowledge of current security issues and technologies concerning the industry, together with a demonstrable interest in keeping abreast with technical developments in this field.
  • Ability to develop effective working relationships internally at a variety of levels and work closely with commercial departments such as sales, operations and product development
  • Ability to cope under pressure and priorities work accordingly

Shifts - AMS (Night shift)

Hewlett Packard Enterprise Values:

Partner. Innovate. Act.

We live by three core values that drive our business.

Simplified, we are good partners, great innovators and we make things happen.

Extensive social benefits, flexible working hours, a competitive salary and shared values, make Hewlett Packard Enterprise one of the world´s most attractive employers. At HPE our goal is to provide equal opportunities, work-life balance, and constantly evolving career opportunities.

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Digital Sales Specialist – Chat Support

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