Job Description

Why Qualtrics?
Qualtrics Experience Management (XM) is the only software platform that helps brands continually assess the quality of their four core experiences—customers, employees, products, and brands. With Qualtrics XM, organisations can be at every meaningful touchpoint, for every experience, and predict which changes will resonate most with partners. Our mission is to close the experience gap.
More than 9,000 clients worldwide use Qualtrics, including many of the world’s most visionary brands including Yamaha, JetBlue, PWC, and Marriott International. Qualtrics has over 2,000 employees across 16 global offices. Check out why our employees and clients love being part of the Qualtrics family!
The Challenge
With Qualtrics poised to continue our incredible growth in 2018, the Global Enablement team has been tasked with improving productivity of our massive global salesforce through world-class onboarding, professional development and sales and product enablement. The success or failure of this team - and this role- is measured in hundreds of millions of dollars meaning it is highly valued by and visible to both the executive team and the board of directors.
To achieve these goals the team needs a dynamic Product Training and Enablement leader capable of crafting and facilitating training to new and tenured employees and supporting their success with strategic enablement projects.
Expectations for Success
+ Responsible for product training, including onboarding
+ Be able to assess needs, design and deliver dynamic sales training
+ Involved in all facets of sales enablement including process optimisation, research & content strategy
+ Collaborates with Head of Global Enablement and Head of Asia Pacific Training leadership to design and iterate training programs
+ Monitors critical metrics and develop custom solutions for most common deficiencies
+ Works with Content team to keep all live training content up to date
+ Administration of certification process to current employees
+ Match and measure certification to important metrics and ensure correlation to improvement
+ Work with leadership to ensure appropriate levels of certification
+ Ensure continued improvement existing rep certification Primary goals are:
1. Increasing productivity
2. Reducing time to value of all new team members
3. Maintain exceptional NPS from trainees and managers
Requirements
+ Bachelor’s degree from top tier university
+ 3 - 6 years experience in product training
+ Enablement & training experience
+ Ability to work independently in a fast-paced environment
Preferred Qualifications:

+ Customer Experience or Insights
+ Experience in Organisational Psychology
+ Employee Engagements
+ Brand or Market Research
+ Experience demonstrating technical Products or Software
A Day in the Life
For those passionate about sales, strategy, training, sales process, automation and performance management this role is perfect. Each day is rarely the same, moving from training new hires to diving deep into process optimisation to assessing performance gaps and developing custom remedies to ensure everyone in a sales role at Qualtrics is successful. Taking the role to the next level includes influencing the global sales motions of one of the most reputable sales forces in the world and definitively increasing global sales productivity and dramatically increasing new hire time to value.
What differentiates us from other companies
+ Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours.
+ We take pride in our offices design aiming at cultivating creativity from our rooftop views to an open and collaborative work space.
+ On top of standard benefits package (medical, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our office.
+ We believe in sharing Qualtrics success which is part of the compensation for all employees.
Qualtrics is an equal opportunity employer
Qualtrics provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.
Individuals seeking employment at Qualtrics are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal req
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