Job Description

Requisition ID: 211786
Work Area: Consulting and Professional Services
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T2
Hiring Manager:  Richard Zhu 

Recruiter Name: Evers Li

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

Job Overview:

Manage remote and/or onsite implementation of SAP Concur solutions within pre-defined timeframe while consistently delivering exceptional levels of work quality and customer satisfaction.

Responsibilities:

  • Manage multiple concurrent complex, global, multi-phased implementations following SAP Concur’s implementation methodology
  • Accountable for the successful delivery of ALL parts of the project: quality, timeliness and customer adoption
  • Build relationship to effectively communicate. negotiate and work with internal teams and customers
  • Anticipate, communicate, mitigate risks/escalations to deliver a great customer experience, measured by Customer Effort Survey
  • Manage SAP Concur/partners/customers to deliver projects within scope and timeline using SAP Concur methodology
  • Conduct customer-facing workshops and presentations for customer’s project teams independently and successfully
  • Provide consultative expertise to guide customers through key decisions and alternatives to maintain project scope and timeline
  • Creatively design solutions for complex requirements
  • Effective status reporting, project budget management and timeline management
  • Write core product design documents following SAP Concur’s established methodology
  • Configure product according to business requirements gathered during the design phase
  • Maintain strong product knowledge
  • Serve as an internal role model through leadership, professionalism, active communications and consistency in delivering outstanding results.
  • Lead or represent department on cross-functional teams and initiatives
  • Identify opportunities to improve implementation processes to reduce deployment timeframe while achieving targeted implementation customer survey results
  • Provide contributions to SAP Concur’s project methodology and document library
  • Meet or exceed deployment productivity and quality metrics
  • Ability to travel up to 30%

Qualifications

Education, Experience & Training required :

  • BA/BS or equivalent experience
  • Degree in Accounting or Information Systems emphasis preferred
  • 4+ years of project management experience or related field
  • 2+ years of software consulting experience implementing financial or hosted applications such as SAP, Oracle, Salesforce, NetSuite or Workday
  • 5 or more full life-cycle financial system implementation experience
  • Implementation methodology experience/certification: PMP, PRINCE2 or Agile
  • Ability to persuade and influence to achieve desired outcome
  • Ability to pass a background check

Job Specific Specialized Knowledge & Skills : (in order of priorities) 

  • Exceptional written and verbal communication skills in the following languages:
  • English
  • Chinese (Mandarin)
  • Cantonese (a plus)
  • Excellent project management and presentation skills
  • Experience in customer-facing/service roles
  • Strong organizational and planning skills to consistently deliver on commitments
  • Experience with financial applications and accounting processes
  • Experience in travel & spend management industry, a plus
  • Experience with SAP Concur or Cloud solutions highly pre
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