Job Summary

The Professional Services team is responsible for enabling our customers usage of our products and services. The team works on exciting projects and integrations for a variety of high-profile customers across the globe, guiding them and designing complex and challenging engagements. Our Scrum Masters keep our Agile teams running, working across multiple projects and with a number of deliverables – you will be a key coach and mentor to your scrum team.
Assists with testing and operational activities. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. May lead teams or projects and shares expertise.

Job Description

Core Responsibilities

SCRUM

  • Excellent understanding of Scrum framework: its value, principles, practices & pre-requisites
  • Ability to set up a Scrum project & run delivery based on standard set of Scrum events and practices
  • Ability to communicate Scrum principles internally & externally and educate audiences on Scrum framework implementation practices
  • Ability to work across delivery disciplines to enable delivery teams towards optimized fast flow delivery of services

Client Management

  • Represents Professional Services as a primary point of contact for CTS clients
  • Manages end-to-end project delivery cycle up to CTS standards through all phases: discovery, implementation, launch, post launch support, maintenance
  • Manages project updates communication with clients & other external stakeholders as well as regular project progress reporting following CTS governance standards
  • Owns new initiative estimations process for existing businesses & works closely with Implementation Teams on building delivery scenarios
  • Owns client pre-requisites delivery management process to ensure CTS commitment can be met within planned timeframes

Budget & Resource Management

  • Sets up project budget & builds resource allocation plans according to contractual obligations
  • Sets up budget & resource utilisation monitoring using Salesforce (Resource Manager) & Jira (burn-up/ -down) tools
  • Manages 'within budget' project delivery to ensure profit margins are maintained by ongoing monitoring of planned vs actuals
  • Builds resource contingency scenarios for off-track projects & suggest best 'path to green' options to senior management

Contract Management

  • Drafts, delivers & presents Professional Services proposals, Statements of Work & Change Request forms following CTS governance standards
  • Product Knowledge
  • Ability to critically analyse products & services cross-region availability & formulate high-level implementation strategy advice

Required Skills and Experience

  • Bachelor's degree in Computer Science, Business, Management or equivalent experience
  • Demonstrable experience and knowledge of Agile delivery model & SCRUM – thorough understanding of concepts & practices
  • Understanding of Web Services technologies, including SOAP, REST and related standards
  • Understanding of software development lifecycle
  • Working knowledge of software delivery & project management tools is a strong advantage (e.g. Jira, Confluence, Git, Salesforce)
  • Excellent written and verbal communication skills

Disclaimer

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is an EOE/Veterans/Disabled/LGBT employer.


Education

Bachelor's Degree

Relevant Work Experience

7-10 Years



Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

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