Job Description


Location: USA-Illinois-Chicago
Other Locations: null
who we are
Yoga is our first love, and we also make technical product for running, training and pretty much every other way you like to sweat. You can find our stores all around the world, from Vancouver to Dubai, and places in between. Our vision is to create transformational experiences for people to live happy, healthy, fun lives.
who you are
You are an essential part of the store leadership team and the educator and guest experience every day. You are responsible for facilitating the educator experience, creating an outstanding guest experience through connection, and overseeing all operations of the retail floor. You are a part of every area of the retail store including product, community, operations and people.
You take initiative, have strong assessment skills and provide feedback for your team and are agile in adapting to the ebbs and flows of the day to day business. You work closely with the Store Manager and Assistant Manager in providing coaching on people experience, guest experience and business needs.
a day in the life:
+ You are accountable for the experience of your team and your guests. You oversee the level of technical education on the floor, you ensure that that every guest receives an outstanding experience, and you speak authentically about our product, community and culture
+ You have strong time management skills, strategically manage the day-to-day operations of the sales floor, and can prioritize and adapt to daily business needs in the moment, giving feedback and direction when needed
+ You are knowledgeable and up to date on company communication, priorities, roll-outs and any additional information required by the Store Manager; you educate on guest-facing initiatives on the retail floor
+ You lead the team in preparing the store for the day including: replenishing garment styles and other merchandise by color, size, and quantity requirements; folding, sizing, merchandising and changing mannequins as needed to maximize sell-through
+ You answer store phones and respond to voicemails and store email account as needed
+ You ensure items from fit rooms are cleaned, organized and returned to appropriate area
+ You prepare garments for hemming including pinning, completing necessary documentation (guest/store hemming slip); and educating regarding timelines for completion as well as preparing garments for guest pickup and/or shipping
+ You arrange shipping from store to guests, stores and warehouse as needed
+ You lead in closing the store for the day including: sizing, cleaning, collecting and removing trash and recycling and other duties as needed
+ You utilize Point of Sale system, process payments, refunds/exchanges and issue gift cards
+ You use hand held mobile devices to access and order product for our guests from our distribution and ecommerce channels
+ You are aware of company safety policies and procedures and you work in partnership with your team to ensure a safe workplace
+ You educate on your local community programs including local studios, instructors and events
+ You demonstrate exemplary community education in every guest interaction and you explain the “why” behind events/experiences and enroll guests in attending them
+ You facilitate relationships with sweat influencers in your store’s community by enrolling relevant guests in our Sweat Collective program and gathering product feedback
+ You know all current ambassadors by name and expertise and you facilitate the introduction of ambassadors to the team and other leaders in the community
+ You receive and process stock, involving: unpacking, counting, tagging as required, folding, sizing and placing on the floor, with overflow stock in back room and stored areas
+ You unpack boxes for inventory as required (boxes can weigh 5 - 30 lbs)
+ You are responsible for inventory management including receiving, processing, restocking destocking, and visual merchandising
+ You leverage all necessary tools to manage the store business operations in overseeing sales targets, labor and budget management
+ Under the direction of the Store Manager and Assistant Manager, you perform/complete other additional projects, duties, and assignments as required and/or by request
must haves:
+ You have a passion for customer service and delivering an exceptional experience for guests
+ You integrate fun and joy as a way of being and working (aka you don't take yourself too seriously)
+ You acknowledge the presence of choice in every moment and take personal responsibility for your life
+ You possess an entrepreneurial spirit and continuously innovate to achieve great results.
+ You communicate with honesty and kindness, and create the space for others to do the
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