Second Level Support

Encevo (Luxembourg, Luxemburg) Folgen Vor 6 Tagen veröffentlicht

Department: IT | Location: Luxembourg | Contract: Permanent | Job Requisition N°19298

Your tasks

You act as Level 2 support on escalation from Level 1 to solve complex incidents and provide Level 1 support in case of overflow of activities
You provide daily reporting activities to the IT Support Coordinator
You daily support end-users in standard services (standard requests and incidents)
You support resolution of any kind of support request
You perform system monitoring to proactively identify operational issues and system management activities
You act on production Servers/Environment in an analysed, controlled and risk aware manner
You maintain information systems components efficiency according to defined procedures and service levels
You support other Group IT entities on daily management of systems
You help end-users in their use of standard services and applications
You implement solutions for our business and our IT infrastructure
You provide high quality support for any kind of incident
You ensure all operational procedures, monitoring and support procedures are up-to-date and executed as required
You guarantee an efficient incident management, meaning incident resolution under the SLA
You will participate in the on-call 24/7 support of our critical infrastructure

Your profile

You hold a bachelor’s degree or an equivalent diploma in IT
You have a minimum of 2 years of experience with proven skills in supporting, deploying, configuring, and administering endpoints
You have knowledge and product experience with the entire M365 suite, including Teams, Exchange Online, Entra, SharePoint, Intune, licensing, and Security
You have knowledge of PowerShell scripting for performing various support and administrative tasks
An ITIL certification is preferable
You have good communication and analytical skills
You are results oriented, resistant to stress and user oriented
You are proactive, curious, flexible and you collaborate with others to solve incidents
You have good oral and written skills in French and English. The knowledge of German and/or Luxembourgish is considered an asset

What we offer

The opportunity to join a Group that actively shapes the energy transition in Luxembourg and the Greater Region
A multicultural and international working environment that encourages diversity and inclusion
A competitive salary with many additional benefits including a bonus, a complementary health insurance, a pension plan, 34 days off per year, etc.
Continuous learning and development career path adapted to the needs of each employee

For external applications, a recent copy of the police record might be requested if you are invited for an interview.