Job Description

Liveperson is an expert based culture, built on the drive and passion of smart people! Our business is growing and we are looking for people like you!

LivePerson is the global leader in conversational commerce solutions and we aim to make life easier by transforming how people communicate with brands. Our 18,000 customers, including leading brands like Citibank, HSBC, Orange, Virgin Atlantic, RBS and Liberty Global, use our conversational commerce solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship — a conversational relationship — with their millions of consumers.

Over the next three years, our goal is to transform the 268 billion analogue phone calls between a brand and it’s consumers to digital on the LiveEngage platform. By doing this, we enable consumers to get back time and experience a more connected relationship with the brand in which sales, service, marketing, branches, stores, and contact centre’s become a unified experience.

The successful candidate has an opportunity to join a highly outstanding team within a fast-paced and successful organisation.

In this role you will:

  • Identify and analyse the IT threat environment and develop and implement appropriate responses to address these issues

  • Audit, monitor, investigate and escalate any security breaches in the environment and provide operational support to resolve incidents

  • Conduct risk assessments and oversee internal and external audits to identify and evaluate risks and issues across the IT function

  • Be the primary contact for external auditors for ISO 27001

  • Build and manage the Security Incident Response Plan and managing security incidents through the lifecycle

  • Deployment, management and ongoing support of the FortiSIEM application into a SaaS production environment

  • Communicate status of projects, identifying issues that need immediate attention.

  • Perform technical penetration tests as required

  • Report results of tests in a timely manner.

  • Documents supporting audit evidence in alignment with firm standards.

  • Test and evaluate security products

You should be an expert in:

  • Knowledge of key security controls with the ability to identify controls most

    relevant to the technical environment of the organization.

  • Investigate any security related incidents and lead incident response

  • Input into Incident Reports and ensuring corrective actions are taken to prevent reoccurence

  • Stay up to date with latest security and technology developments

  • Monitor for attacks, intrusions and unusual unauthorised activity

  • Generate reports for both technical and non-technical staff and stakeholders

  • Maintain an information security risk register and assist with internal and external audits relating to information security

  • Meet project schedules and delivery framework requirements

  • Manage support issues with the customer in a timely manner

  • Effective and efficient working relationship with Engage customers.

  • Effective and efficient working relationship with Engage Service Desk and other Technical Teams

We care about you.
LivePerson works hard to create a positive employee experience. Your life outside of the office is important to us. We support our teams with great benefits, like pension plans, paid parental leave, and a competitive 28 days of paid time-off  that enables our family to take the time they need to recharge.

We want you to feel part of our LivePerson family.
Frequent team events, daily breakfast and happy hours on occasion (and there are lots of those) will help you settle quickly into your new workplace.. And - our holiday parties are a blast!

You can read more about LivePerson and Our Principles here -

Our company believes equal opportunities for both genders is something that has been overlooked for too long.
To shake up the industry, LivePerson CEO Robert Locascio recently launched the Equal AI initiative - established to focus efforts on eradicating gender bias in AI engineering. We are also keen on getting women enthusiastic about software engineering by sponsoring “WomenHack” and “Female’s Favor{IT}e Conference” events globally.

LivePerson provides equal employment opportunity without regard to an applicant’s race, color, age, national origin, religion, sex, gender identity or expression, sexual orientation, veteran status, disability, pregn

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