Continuously monitors installed safety devices for emergency readiness and to patrol public areas, restaurants, guest floors, offices, plant rooms and all other areas of the hotel, ensuring safety, security and comfort of all guests, hotel personnel and property in and around the hotel.
Establishes operational procedures for activities such as fire prevention and fire fighting, traffic control, guarding and patrolling physical property, orienting and monitoring of personnel involved with classified information, and investigation of accidents and criminal acts.
Handles investigation and reports all claims regarding thefts, accidents, injury, property damage, vandalism and trespassing from guests, visitors or hotel personnel with the assistance of local police if necessary.
Monitors and controls the movement of all employees leaving and entering the hotel through the employee entrance.
Implements periodic locker searches as required together with Personnel / Human Resources Manager.
Records and strictly controls the issuance of all master keys and other keys within the hotel according to the established key policies and procedures and to report any discrepancy immediately to the Hotel Manager and Director of Finance.
Coordinates ongoing ad-hoc patrols of guest floors, public areas, outlets, offices and all other areas within and around the hotel as specified in the Security Operations Manual.
Provides guard escorts to cashiers upon ending of shift from Outlet to hotel's safe, and to general cashier from hotel to bank when necessary.
Reviews scheduled functions, group or VIP arrival events and discuss special instructions with all relevant departments.
Conducts vulnerability assessments in conjunction with Heads of Department to identify potential risk issues and liability factors, proposing corrective measures where necessary.
Directs subordinates to ensure productivity meets standards given in accordance with Hyatt Design Standards and Criteria and the Hyatt International Rooms Operations Manual.
Establishes smooth working relationship with local authorities and liaises with them on all required regulations and activities
Oversees and assists in the preparation and updates of the Security Departmental Operations Manual.
Conducts regular communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary.
Ensures the maintenance of the daily Log Book.
Ensures the timely submission of all guest/employee incident reports.
Monitors the reports on any "Lost and Found" items.
Minimum 8-9 yrs of experience in the position and 3-5 yrs of experience as department head in the Security department with hotel industry. Bachelors/ Masters degree from certified university.