The Senior Account Manager is responsible for the day-to-day administration of accounts (work flow, control, meetings, minutes, estimates, records, checking, etc) under the leadership of the Account Director and Business Director and delights clients with the accuracy and timeliness of work.
Our Senior Account Manager involves managing multiple accounts/project, working autonomously, and developing strong relationships with their clients.
Here’s what you’ll be doing to lead Agency and Client growth
Building strong working relationships with all departments within the agency
Managing client projects within the agency by ensuring all departments understand the broader client objectives and where each project sits within them
Ensure that all projects assigned to you and your day to day team are delivered on time and on budget
Write cohesive and single-minded creative briefs
Demonstrate an appreciation for effective creative work, support your opinion with relevant insight
Produce Marketing plans and presentations for approval by Account Director or Business Director
Manage, motivate and support the extended team at each delivery stage
Share an understanding of the Agency, it’s principle, structure and corporate plan
Establish a full understanding of the Client’s company-structure and key personalities
Develop a strong relationship with individual clients at your requisite level
Establish yourself as a trusted advisor to your clients at the relevant level
Have an awareness of project status across all major projects
Ensure your team takes responsibility for concise and accurate contact reports of meetings where actions are agreed
Be a confident and effective presenter of ideas and plans
Constantly assess any opportunities and threats to Clients business, exploring opportunities for
Act as an ambassador for the Agency at all times
Participate in new business/business development activities.
Here’s what you’ll bring to the table
3 – 5 years of experience of working within a digital, product or creative agency, including 2 – 3 years of supervisory experience.
Taking responsibility for client relationships
Focusing on campaign work combining emails, online advertising (including media booking and ad serving), google adwords and collateral development.
Possessing a good analytical mind who can create monthly reports, analyse the results and feel confident explaining and justifying trends.
Planning and implementing media placements and feel confident negotiating with global media partners.
Possessing experience with email marketing and data segmentation.
Being highly organized, able to drive projects and have good attention to detail.
Technical experience in digital banners (understand process) is desirable
Digitally fluent, with an understanding of the complex, fragmented media landscape
An appreciation for how great work gets done and a commitment to ensuring creative excellence/output
Strong communication skills, particularly with oral presentations