Senior Analyst - Sales Operations

ServiceNow (Dublin, Ireland) 4 days ago

Sales Operations Manager – Inside GTM Operations
Location: Dublin, Ireland


ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

We are seeking an experienced Sales Operations Manager to join our Inside GTM Operations organization to partner with the Global Inside GTM Sales team. The preferred candidate has experience across sales strategy and planning, optimizing and standardizing processes, and analytics and insights to improve productivity and accelerate growth.

The ideal candidate is a proactive, self-starter with a “can do” attitude who takes responsibility to develop, communicate, and drive key workstreams. They will effectively partner with cross-functional teams and all levels of the organization and cross-functional teams.

Core Responsibilities

  • Business partner to the growing Global Inside GTM Sales leadership and team
  • Develop and maintain sales forecast, track deals for quarterly projections, and facilitate weekly business reviews
  • Provide business partners with actionable insights into business drivers, financial performance, and risks in the form of regular reporting and ad-hoc analysis
  • Support annual sales planning including territory design, headcount, quota, and comp plan design
  • Develop and evolve key performance metrics to help drive sales productivity
  • Drive operational excellence by making recommendations and assisting with the implementation across standardizing, streamlining, and automating processes to improve sales productivity
  • Prepare presentation package for Quarterly Business Review and other leadership meetings
  • Collaborate and communicate regularly with stakeholders and cross functional teams to drive alignment and consistencies

In order to be successful in this role, we need someone who has:

  • 5+ years of Sales Operations, Sales Finance, Finance, or Marketing operations experience
  • Bachelor’s in an analytical field (e.g., Finance, Accounting)
  • Self-motivated with the ability to multitask and a positive “can do” attitude
  • Excellent communication (verbal and written), presentation, and documentation skills
  • Detail oriented with strong analytical and problem-solving ability
  • Comfortable working with large data sets, putting together simple and easily consumable dashboards and visualizations, and conveying insights to technical and non-technical audiences
  • Comfortable and flexible working in a fast-paced, collaborative, cross-functional environment
  • Proficiency with MS Office, especially Excel
  • Familiarity with CRM (Salesforce, Dynamics), Tableau / Power BI, SQL, and Anaplan a plusmark dunc

Senior Analyst - Sales Operations

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