Consulting - Senior Associate - Front Office Transformation

PT. PriceWaterhouseCoopers Consulting Indonesia (Jakarta JK, Indonesia) 5 hours ago

Line of Service



Not Applicable



Management Level

Senior Associate

Job Description & Summary

A career within Operations Consulting services, will provide you with the opportunity to help our clients optimise all elements of their operations to move beyond the role of a cost effective business enabler and become a source of competitive advantages. We focus on product innovation and development, supply chain, procurement and sourcing, manufacturing operations, service operations and capital asset programmes to drive both growth and profitability.

About the Team

Front Office Transformation's practice works with clients to provide unparalleled industry insight, functional and business expertise. We are a group of professionals passionate about helping businesses re-imagine and deliver the ideal Customer experience. We do this by leveraging behavioural economics and human-centred design grounded in commercial reality. 

Our Customer consulting practice spans the whole range of clients’ commercial capabilities ranging from strategy through business model design to execution. As a part of our practice, you will help our clients have the appropriate business model for the digital age such as aligning strategy, data, people, process and technology.

We are seeking to add talent who can both lead engagements and work collaboratively across multiple teams, to deliver Customer work for clients across South East Asia. Our focus areas are Customer & Digital Strategy, Marketing Strategy, Sales & Distribution, Service & Engagement, Pricing & Profitability.

About the Role

As a Senior Associate, you will possess strong leadership abilities, customer orientation and a high degree of business knowledge. You will be required to have the ability to work individually as well in a highly collaborative team environment. More specifically, we are looking for people who can:

  • Identify and address client needs, actively participating in client discussions and meetings, and managing engagements

  • Assess, design and implement customer-centric solutions that provide measurable value to clients

  • Research and analyse pertinent client, industry and technical matters and leverage your ability to problem-solve

  • Write, communicate, facilitate and present cogently to and/or all levels of client and internal audiences

  • Lead engagement teams to provide high quality customer insights and recommendations with commercial impact

  • Manage project execution and delivery, making sure the project is delivered within the agreed/guaranteed timeline and budget

  • Adept knowledge of User experience and UI Technologies

  • Develop customer training, engagement procedures and methodologies

  • Assist in developing regional Southeast Asia thought leadership on addressing emerging customer preferences, attitudes and issues

Specific responsibilities include but are not limited to:

  • Proactively assist in the management of several clients, while reporting to Managers and above

  • Train and lead staff

  • Establish effective working relationships directly with clients

  • Contribute to the development of your own and team’s technical acumen

  • Keep up to date with local and national business and economic issues

  • Be actively involved in business development activities to help identify and research opportunities on new/existing clients 

  • Continue to develop internal relationships and your PwC brand

Preferred Education Background

  • Bachelor’s Degree or higher in relevant field (e.g.: Business, Marketing, Psychology, Economics, etc)

Preferred Working Experience:

  • Minimum 2 -4 years of working experience in management consulting, customer experience, or in customer-facing and problem-solving capacity
  • Have prior experience in at least three of the following areas: customer & digital transformation strategy, customer segmentation, human centered experience  journey design, channel strategy & design, pricing & profitability, marketing strategy, sales acceleration & distribution effectiveness, service & engagement transformation, voice of the customer/ customer experience measurement
  • Strong analytical, interpersonal and communication skills
  • A positive results-oriented style evidenced by listening, motivating, delegating, influencing and monitoring project delivery
  • Familiarity with customer-centric trends, best practices and technology solutions
  • Passionate to help businesses re-imagine and deliver the ideal customer experience  

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

English, Indonesian

Travel Requirements

Up to 40%

Available for Work Visa Sponsorship?


Government Clearance Required?


Job Posting End Date

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