Who we are looking for
Provide supervision and direction of the team and its resources in order to ensure internal and external client deliverables are met and quality customer service is maintained. A key responsibility will be the training, motivating, appraising and retention of staff to achieve individual/department goals. In addition a focus is required on change management and risk management.
Why this role is important to us
The team you will be joining is a part of International Financial Data Services (IFDS). IFDS is a world-leading provider of outsourcing and technology solutions to the financial services industry. With its global headquarters in Toronto, IFDS services over 240 financial organizations around the world, providing solutions to a wide range of global asset managers, wealth managers, banks, and insurance companies. IFDS is present in North America, EMEA and APAC.
Join us if making your mark in the financial services industry from day one is a challenge you are up for.
What you will be responsible for
As Transfer Agency-(Registration Team-Anti Money Laundering)12 Months Fixed Term you will
Job Duties and Responsibilities
TECHNICAL KNOWLEDGE / PROCESS IMPROVEMENT
Ensure that specialist knowledge relating to the team is kept current and disseminated as appropriate and be aware of possible future developments and trends
Proactively identify and act on opportunities to improve current processes to meet the changing requirements of our clients, to improve efficiency, or to reduce risk
Ensure an awareness of and adherence to the key TA controls at all times
Ensure team participation in the completion and implementation of department wide projects as required and to lead local team initiatives
Participate in data review, including checking and sign-off of work, where controls require Senior Associate sign-off
Attend and contribute to operational, client, risk, audit and regulatory meetings as required
Communicate relevant information as appropriate up and down the line and escalate where necessary
Attend and actively participate in all team meetings, ensuring communication is open
Manage resources to ensure all queries and tasks are resolved in a timely manner
Work as an effective team member with other internal providers to meet our key deliverables
Act as a point of escalation for team members/internal providers with challenges or concerns relating to the Registration team and manage these issues to resolution, with consideration for the internal escalation policy
Ensure a focus on resource management, including the planning and management of holiday leave, training days and sick leave
Ensure the team procedures are operationally sound with an emphasis on risk reduction and compliance issues, that they are in place for all tasks and that they are adhered to
Foster an environment where team members are developed, trained, coached and mentored to bring them to a high standard of knowledge and quality, making use of the Training Pathways provided.
Focus on development opportunities for your team and ensure that time is made available to focus on non-operational management aspects of role through the delegation of tasks where appropriate.
Support and champion team integration within the department along with interdepartmental and organisational integration
Actively participate in the performance appraisal process with your team.
Monitor individual and team performance and provide regular feedback throughout the year to your direct reports and provide support to team members in this regard
Actively contribute to department staff planning, including recruitment and succession planning
What we value
Experience within Transfer Agency, preferably in a Anti Money Laundering/Know Your Customer role
Accurate, Precise and Organised
Team Oriented, Enthusiastic
Excellent communications skills
Education & Preferred Qualifications
Knowledge, Skills & Experience Required
Excellent administrative, organisational and business support skills, with the ability to multi-task and to work calmly under pressure.
Excellent working knowledge of MS Office suite including Word, Excel and PowerPoint
Previous knowledge of Transfer Agency systems desirable
Knowledge of Clearstream/Euroclear settlement and SWIFT trading an advantage
Strong written & verbal communication skills
Possess excellent organisational, planning and co-ordination skills.
Ability to work accurately to tight deadlines
Proactive and able to work independently and as part of a team
Sound procedural, technical and product knowledge of the Transfer Agency business is desired.
Typically candidate will have approximately relevant years of experience in a similar environment, relevant years of experience in a management/supervisory capacity.
About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.State Street is an equal opportunity and affirmative action employer.Discover more at StateStreet.com/careers