Senior Business Analyst

iZeno (Jakarta JK, Indonesia) 9 days ago

The Senior Information Technology Business Analyst is a CRM & ITSM Customer engagement subject matter expert, with the ability to lead discussions, draw-up functional requirement documentation, and troubleshoot implementation issues.

As a member of iZeno’s Professional Services organization, the IT Business Analyst will engage in presales activities and work with the Project Manager to ensure Project success.

Job Responsibilities

  • Collaboratively work with customers, project team members and partners in defining and documenting business requirements
  • Conduct Training
  • Work with delivery team on Quality Assurance activities
  • Work with customers and the project team to troubleshoot and resolve issues
  • Work with Sales on pre-sales activities

Job Requirements

  • Bachelor Degree in Business Studies/Business Analysis or equivalent
  • Minimum 3 years of experience in Business Analysis in a software professional services organization
  • Ability to cut through ambiguity to identify core issues
  • Strong understanding of enterprise software and enterprise software implementation projects
  • Strong experience with business process definition and design
  • History of successful project completion for projects where you have worked on the requirements
  • Familiar with project management and/or other tracking tools
  • Attention to detail and ability to meet deadlines
  • Excellent communicator (written and verbal) with the ability to facilitating and lead requirements sessions with business users, IT and management
  • Goal-driven, self-starter, able to thrive in a fast-paced environment
  • Project management cert. (e.g. PMP) desired but not essential
  • Experience preferred in SugarCRM and Jira Service Desk

Senior Business Analyst

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