Senior Claims Executive

Jobleads (Brisbane QLD, Australia) 1 day ago

Senior Claims Executive - Transport (Brisbane)

Gallagher is one of the world’s largest insurance brokerage, risk management and consulting firms. With more than 34,000 people working around the globe, we provide customised risk management solutions to help people and businesses move forward with confidence. We pride ourselves on being a socially responsible, ethical and collaborative organisation expressed through our Shared Values, The Gallagher Way . We are also proud to be named one of the 2021 World’s Most Ethical Companies by Ethisphere for the 10th consecutive year as well as being on the Forbes World’s Best Employers list as the only Insurance brokerage.

The purpose of this role is to advocate for Gallagher clients in particular on Transport claims, in accordance with policy conditions and department service standards.

Assist the Claims Team Leader on Transport projects, as directed.

Key Accountabilities

  • Advising clients, brokers and account management staff on Transport claims Including fronting of complex claims matters
  • Offers specialist advice to clients, brokers and claims colleagues.
  • Manage claims in line with Gallagher claims processes and procedures
  • Liaise with Clients , Insurers and associated Service Providers on daily enquiries
  • interpret policy wording and review of circumstances to ensure coverage is maximised
  • Proactively drive claim progress for clients Total Loss negotiation
  • Providing clients and brokers with structured solutions to their claims management issues in conjunction with Claims Manager/Team Leader
  • Will take part as required on new business and renewal business meetings
  • Acts as the face of ‘Gallagher Claims’ on a day to day basis building trust between Claims and Distribution
  • Assisting other staff on management of claims as required. The role is expected to actively coach and mentor other staff members
  • Relationship development and maintenance with key contacts both internally and externally i.e. Branch Managers, Brokers, loss adjusters, insurers etc. - constantly striving to improve client satisfaction
  • Active participation in claims working groups

What we are looking for?

  • 5+ years Heavy Motor claims experience preferred
  • Expert Technical Knowledge in Motor/Transport Claims (Heavy & Commercial)
  • Client servicing experience including front line client facing interactions
  • Excellent organisational skills - Managing a portfolio of work with competing deadlines
  • In depth knowledge of Transport insurance products and markets
  • Strong client advocacy and negotiation skills

Gallagher offers great benefits and career development opportunities

  • Competitive remuneration and incentive program
  • Flexible working options
  • Salary sacrificed superannuation
  • Gallagher Rewards and discounts at 350+ major retailers
  • Employee Stock Purchase Plan to invest and share in company's growth potential

We encourage you to apply via our careers website or for further information, please contact our Talent Acquisition team at

Any offer of employment and subsequent continuing employment is dependent upon the completion of relevant pre-employment background checks. All applicants are required to undergo employment screening through probity checks prior to commencing.

Gallagher is an Equal Employment Opportunity (EEO) employer committed to the principles of workplace diversity and inclusion. We welcome all people regardless of ethnicity, faith, sexual orientation, gender identity and lifestyle choices.

Please Note:

Gallagher never extends an offer of employment or requests any personal identification information without having received an online application and conducted one or more in-person or video interviews. If you have received any communication referencing the offer of a job at Gallagher and you have not submitted an online application or been interviewed by a Gallagher employee, please do not assume that the offer is being sent from a legitimate Gallagher representative.

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