Senior Client Relationship Manager, IPMI

Mercer Health & Benefits (Singapore) Pte Ltd (Singapore, Singapore) 5 days ago




Welcome to Brighter!

Ready to be part of a company that is not only leading the market, but transforming in the most exciting way? In Singapore, we are a team of experts who believe in building brighter futures for our clients and community by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and wellbeing.

At Mercer, we walk the talk:

  • Voted #1 HR Consulting Company globally

  • Recognized as Asset Consultant of the Year for 4 consecutive years by Asia Asset Management

  • Named Best Employee Engagement Consultancy and Best Corporate Wellness Provider by Human Resources Online

  • Great Package and Recognition Programs

  • Energetic & flexible environment surrounded by supportive colleagues

We take care of our people and we pride ourselves in our diverse and inclusive workforce with our “people first” culture. We make sure our people are continually learning and growing, providing them with outstanding career development, on-the-job learning opportunities and financial rewards. Most importantly, we are committed to making your journey with us meaningful and fun.

In order to support our team and strengthen the growth of our APAC business, we are looking for a:

Senior Client Relationship Manager, IPMI

We will count on you to:

  • Provides financial, contract and/or administrative analysis, and manages portions of projects, including ad-hoc client requests of problem-solving on administrative and operations issues.

  • Supports financial analysis and review: including underwriting, data analytics, and partnership with actuaries to support funding analysis.

  • Contributes as a member of the team in developing overall client strategy, interprets and presents benchmark data to client and ensures plan and program changes are properly implemented embody client’s strategy.

  • Demonstrates project management skills and manages the quality and timeliness of deliverables and delegates to and reviews project work of fellow colleagues.

  • Manages internal specialty resources ensuring client deliverables meet client’s goals and deadlines and delegates and reviews project work of more junior colleagues.

  • Assists with the preparation, completion of peer review process and delivery of clear and concise client-friendly communications.

  • Works directly with the client and manages the request for proposal (RFP) process with the International health insurance carriers and internal analyst.

  • Collects and reviews the analyst’s compilation of health benefits information from a variety of sources (such as hard files, electronic files, the client and carriers), responses from the carriers and the data in a template  and reviews the transparency documents.

  • Ensures compliance with professional standards including use of templates, client calendar, peer review, and transparency.

  • Peer reviews the information, analyzes and interprets the results, edits and finalizes the executive summary report, and send this report to the client.

  • Establishes necessary carrier/vendor relationships with appropriate contacts to serve clients in handling all administration (eligibility, claims, billing, plan implementation, contracts, plan changes and necessary amendments).

What you need to have:

  • A good understanding of international medical plans and vendors who offer such benefits

  • Willingness to learn and contribute new ideas to value add the business

  • Agree and sign a service level agreement between insurer , third party and client

  • Design and develop simple, user-friendly materials to support employees understanding of the program including conducting of communication sessions.

  • Generates expansion sales through existing clients and supports our sales professional’s efforts with prospects including upselling/ cross-selling of new and additional products and service.

What makes you outstanding:

  • Highly motivated and a strong team player

  • Forward thinking with marketing skills is a plus

  • Group Employee benefits experience is a plus

At Mercer, we are as invested in creating brighter futures for our people as we are for our clients.  Now is a great time to join a global organization that’s leading on critical market issues.  Welcome to Brighter!


Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annual revenue of $17 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit [...] Follow Mercer on Twitter @Mercer.

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Senior Client Relationship Manager, IPMI

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