Job Description

Incident Management:

  • Perform 2nd level technical support upon 1st level escalation for the various security devices (Firewall, NIPS/HIPS, Web Proxy, Database monitoring, Website defacement, Privileged Identity Management, etc)
  • Perform escalation to internal product domain experts and external service providers (3rd party vendors)
  • Work with 3rd party vendors on resolutions of the incidents
  • Provide Incident Reports based on Severity

Configuration Management:

  • Perform regular configuration backup & restoration, archival, Disaster recovery testing
  • Remediation of security vulnerabilities
  • Keep relevant documents updated

Device Change Management:

  • Implement customer approved Change Requests
  • Plan and coordinate device maintenance on necessary software patching and version upgrades (patch management)
  • Maintain security devices such as Firewall, NIPS/HIPS, Web Proxy, Privileged Identity Management including keeping devices up to date, mitigate security vulnerabilities etc
  • Ensure devices security hardening in place

Qualification and Experience

  • Minimal 3 years of relevant working experience as an IT Security engineer/consultant
  • Possess a Bachelor Degree in Information Technology / Computer Engineering
  • CISSP certified or other IT security product certifications are a plus
  • Familiar with ITIL processes or possess ITIL certification is a plus

Knowledge and Technical Skills

  • Hands-on experience in security device management
  • Good foundation in networking/systems infrastructure
  • Good analytical problem solving and troubleshooting skill
  • Effective time management and organizational skill
  • Effective communication skill
  • Experience in vendor management

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