EMEA Senior Customer Service Coordinator

Abbott Laboratories (Heerlen LI, Nederland) 1 dag geleden gepost

About Abbott

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 113,000 colleagues serve people in more than 160 countries.

We are looking for an EMEA Senior Customer Service Coordinator to support our team in Heerlen.

Purpose of the role:

  • Responsible for providing, overseeing & executing the highest level of customer service to our end customers and distributors.

  • Oversees all EMEA Capital Equipment-related order processes.

  • Coordinate with all internal & external stakeholders linked to front-to-end order process to promote accurate and timely processing of orders for customers.

  • Determine, design & implement procedural continuous improvement ideas.

  • Proactively create & improve reporting for, and engage with, senior management & other stakeholders.

Major Responsibilities:

  • Be the link between Supply Chain & Commercial/ customers, in terms of communication, coordination, reporting, and improving processes.

  • Act as a single point of contact for transport, orders, returns, complaints, stock allocation, supply chain information & planning tasks, primarily related to the Capital Equipment portfolio.

  • Use superior customer-oriented skills to positively impact customers & external stakeholders

  • Investigate, troubleshoot, and resolves reported issues in a timely and efficient manner.

  • Engage with (senior) management on all required topics & reporting needs.

  • Provide customers and stakeholders with adequate and timely information on order status, shipment status, and invoicing.

  • Create and maintain an open line of communication with all sales reps regarding customers’ activities.

  • Support business & management by pro-actively creating reports in an efficient manner.

  • Work closely with field service engineers and Capital Equipment Service Coordinators for parts related issues. 

  • Manage and monitor the performance of the entire fleet, routing, and scheduling planning.

  • Create Service-Related Purchase Orders for parts.

  • Support AVN CS in all non-Capital Equipment related matters where needed.

About you:

  • Creative Team Player with Can Do attitude, excited with new challenges.

  • Great interpersonal and communication skills

  • Able to adapt to a multinational environment with diverse cultures.

  • Able to work in a culture of transparency, accountability & giving/receiving feedback.

  • Excellent verbal, written, and communication skills at least in English.


Must have:

  • Minimum college degree in related fields logistics/supply chains, management, economics, or engineering studies.

  • Experience working in a similar type of role in an Operations capacity.

  • Able to manage change on a Six Sigma Yellow belt level.

  • Ability to manage all aspects of customer service, customer satisfaction, and contractual commitments.

  • Ability to focus on cost-effective, quality, and productivity improvements.

  • Experience managing office-related activities and strong multi-tasking skills.

  • Proficiency in Microsoft Office programs.

  • EU Work Permit.

Nice to have:

  • Experience on Service Max and SAP platforms is highly appreciated

  • Previous experience in logistics management or coordination is appreciated


Abbott provides a varied, challenging, and international position in a dynamic and pleasant working environment. In our organization, you can count on excellent primary and secondary benefits, a positive working atmosphere, a personal growth plan, extensive training opportunities, and a good career perspective. We are in the business of advancement, both in health solutions and in the lives and careers of our employees. Our work across the world and in many areas of healthcare provides a rich environment for our employees to explore career paths, interests, and opportunities.


Please apply by sending in your cv and motivation letter to this website, or directly to recruitment.netherlands@abbott.com, Attn: Linh Pham/EMEA Senior Customer Service Coordinator. Applications will be assessed on a regular basis.

1 dag geleden gepost van Abbott Laboratories - View Original

Your application will be forwarded to recruitment.netherlands@abbott.com
Please review all application instructions before applying.

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EMEA Senior Customer Service Coordinator

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