Job Description

Requisition ID: 209800
Work Area: Sales
Location: All SAP locations in Germany like Berlin, Walldorf, Hamburg, Ratingen near Dusseldorf, Hallbergmoos near Munich, etc. are possible.
Expected Travel: 0 - 30%
Career Status: Professional
Employment Type: Regular Full Time
COMPANY DESCRIPTION
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.
About SAP Education
Today’s new digital technologies are designed to transform businesses. And they will ‒ if the people in the customer organization are fully equipped and empowered to use them. That’s why training must become integral to each company’s culture.
SAP Education solutions facilitate continuous learning and development, while putting employees at the center of the process. The SAP Learning Hub platform offers unlimited cloud-based access to a wealth of skill-building knowledge from SAP - including expert-led social learning forums - to prepare project teams. Our end user enablement solution SAP Enable Now offers flexibility to create and manage self-directed e-learning content and on-the-job embedded software training, including in-app learning for performance support. Data-driven user experience analytics (SAP User Experience Management by Knoa) further improves software adoption, boosts productivity, and simplifies business processes at all stages of solution deployment.
The Education Customer Engagement team helps empowering customers to build a learning strategy and drive a continuous learning program that is also sustainable to accommodate ongoing change, by providing guidance, strategy, and best practices for using SAP Education solutions at the core of their SAP transformation journey. Learning is the key driver for adoption of all SAP solutions, helping users acclimate to new software technologies, learn to use them as intended, and adopt them at high rates.
PURPOSE AND OBJECTIVES
The SAP Education Customer Engagement team focuses on strategic and key accounts using Education for all SAP solutions. The regional EMEA & MEE team works primarily virtually, cross-region, and offers a great opportunity to be part of a very diverse team and closely collaborate with multilingual colleagues with various backgrounds and cultures.
We welcome colleagues bringing new perspectives to the team and like being challenged how we can further improve. If you also believe that team collaboration is key for success, you might be the new colleague we are looking for.
The Senior Customer Engagement Executive (CEE) we are looking for is fluent in English and German and will be primarily focusing on German accounts. They have overall responsibility for the daily management of assigned SAP Cloud customer accounts. This includes account management strategies for full solution adoption and utilization and expansion plans to ensure profitable growth within these customers. Everything the CEE does on a day‐to‐day basis with their customers supports the goals of optimal adoption, revenue retention, and expansion.
The CEE’s mission is to increase customer retention, renewals and upsells/cross-sells by building strong relationships with key customer stakeholders, ensuring that the customer can maximize the value of their partnership with SAP, and will become a reference customer.
The CEE is the primary point of contact for the customer. They are expected to have a strong view of what ‘operating in the cloud’ means and to be able to articulate that viewpoint to the customer. They are to support the customer with building their learning strategy to achieve their business goals and be successful in their digital transformational journey.
EXPECTATIONS AND TASKS
Drive Value Realization
+ Understand customer needs, and how to leverage SAP Education solutions to enable their workforce and optimize adoption for SAP Cloud solutions.
+ Proactively engage customers to ensure they adopt full functionality to get maximum value from their SAP Education investment.
+ Consistently monitor account health, identify early warning signs for risk, and proactively address problems.
Effective Commercial Managem
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