To manage process of Income Reconcilers for Income generating activities of British Council. The role holder will ensure that Income reconciliations of the countries are completed as per the agreed process and any open items / risks are highlighted to develop mitigation plans. The role will also work with other teams to automate recognition and reconciliation process to improve accuracy and timely completion of the reconciliations meeting the agreed standards.
Context and environment:
The process of income reconciliation involves comparing the expected income with actual recorded income and explaining the variance between the two. The income is received through cash, debit or credit card, bank transfer payment for exams fees and non-exam stock or services. An effective process ensures the income records are accurately reflected in our books in line with the British Council’s reconciliation policy.
Equality, Diversity & Inclusion
The British Council is committed to a policy of equal opportunity and welcomes applicants from all sections of the community. We work to ensure that people are not unjustifiably discriminated against on the basis of gender, including transgender, marital status, sexual identity, religion and belief, political opinion, race, work pattern, age, disability or HIV/AIDS status, socio-economic background, spent convictions, trade union activity or membership, on the basis of having or not having dependants, or any other irrelevant grounds.
Accountabilities, responsibilities and main duties:
(including people management and finance)
Extract delivery reports of exams/ teaching classes from relevant systems , sites or seek information from Operational teams as per the agreed SLA
Complete reconciliation of the income collected with income expected within agreed time line
Issues and non-reconciling items to be investigated and resolved before completion of the reconciliation for the succeeding month / accounting period/ term shared with Country Operational & Finance teams and resolved as per SLA
Complete analysis of the issues (recurrent) and recommend changes to the income recognition and recording process adhered by the country teams.
Review the quality of service delivered by means of periodic audit of completed work
Ensure that their workforce are aware of the information security policies and comply with them
Ensures that the team complies to ISO 27001 and IGA related requirements
Send account opening requests effectively
Disable accounts immediately for leavers and Absconders /on long leaves
Document and monitor / review access levels of his/her team
Provide security awareness and education to team
Manage Records to ensure compliance to Freedom of information act
Ensure incidents of their respective functions are closed within SLAs
(include internal and external)
External: Customers, Region & Country finance.
Internal: Line Manager & HOD
Other important features or requirements of the job
(e.g. travel, unsocial/evening hours, restrictions on employment etc)
May require to travel occasionally, work extended hours during training/hiring drives
Please specify any passport/visa and/or nationality requirement.
Please indicate if any security or legal checks are required
for this role.
Standard background verifications required
Connecting with others
Making it Happen
Shaping the future
Creating shared purpose
These behaviours will be needed to be successfully carried out for the role, but will not be assessed for recruitment purposes
Skills and Knowledge
Professional Confidence Confident in own role
Financial accounting skills including book-keeping
Process management skills
Risk identification and management
Understanding the organisation and working pattern
Experience of 3 years or more in process handling related to specific responsible areas and capable of delivery as per agreed service levels.