Senior Manager - Customer and Payment Fraud
It wasn’t so long ago that booking a trip to see the Eiffel Tower, stroll down New York’s iconic Madison Avenue or feel the sand between our toes on Copacabana Beach was simply a matter of a few taps on our smartphone. In fact, that’s what we do at Booking.com. We make it easier for everyone to experience the world. And while that world might feel a little farther away right now, we’re busy preparing for when the world is ready to travel once more.
Across our offices worldwide, we continue to innovate. To solve for some of the most complex challenges in travel and technology, and to plan for the exciting developments that lie ahead. With strategic long-term investments into what we believe the future of travel can be, we are opening up new career opportunities that will have a strong impact on our mission. We are united in the belief that our very human desire to explore the planet’s beauty and discover more about other people and cultures will endure. The world is waiting for us. Together, we will be ready.
The Booking.com Fraud team is responsible for protecting Booking.com’s customers and partners. The team is divided into two parts: Customer & Payment Fraud, and Partner Fraud & Abuse. We are currently hiring an experienced leader for the Customer & Payment Fraud team. The Senior Manager - Customer and Partner Fraud will report to the Director of Fraud and will be part of the Extended Security Leadership Team.
The Customer & Payment Fraud capability area provides protection against chargebacks, marketing abuse (incentives, affiliates, PPC fraud), customer fraud (availability blocking). It supports business units in setting up a secure transaction flow, and ensuring that criminal parties are not able to negatively affect our supply partners or our company.
This role is fully responsible for establishing, monitoring, and continuously improving the area under their scope. Therefore, they will be responsible for managing people of different crafts (ex. Analysts, Engineers, Product Managers, Operations) and will be required to have deep domain expertise to drive its strategy.
This role is required to work together with other capability area leads within and outside their pillar to drive overarching programs and to proactively find opportunities for improvement through collaboration.
This role is responsible for defining and executing the customer fraud strategy for Booking.com, and securing the transaction process. They maintain the relationship with Directors and Managers across the company (in particular Payments, Central Product, Accommodations) to ensure delivery of shared objectives and constant requirement gathering from the business.
This role is responsible for delivering the Security and Fraud program for Customer Fraud.
Main responsibilities include:
Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.