Senior Manager

Jobleads (Lucknow, UP, India) 13 hours ago

We are a fun-loving, energetic and fast growing company that breathes innovation and strives to give an unparalleled experience to our customers and win them for life.

One in every 24 people on this planet is served by Airtel. We are a true Indian MNC, operating out of 17 countries across Asia and Africa. Here, we put our customers at the heart of everything we do. We encourage our people to push boundaries and evolve from skilled professionals of today to risk-taking entrepreneurs of tomorrow. We hire people from every realm and offer them opportunities that encourage individual and professional growth. Here, at the worlds third largest mobile operator, you will be working with the best minds in the business, to deliver solutions that truly enrich the lives of our customers.

We are always looking for people who are thinkers & doers. People with passion, curiosity & conviction, people who are eager to break away from conventional roles and do jobs never done before

Job Responsibilities

airtel Job Description 
( D eliverables , D ecision level , D emonstrate & D imensions )

Job Title: Zonal Manager Franchise Retail

 Job Level: Senior Manager

Function: Retail

Location : Circle locations

Reporting to : Franchise Retail Business Manager

Date :

Purpose of the Job

This role will responsible for managing operations and expansion of airtel express store & ensure they deliver a best in class experience. This role will liaison with Circles, marketing & CS to ensure that stores receive the requisite support, while complying totally with defined guidelines. The role will manage 4-6 FRM’s and around 45-60 channel partners. The objective of the role is to ensure implementation of retail strategy effectively and grow postpaid share in the given market.

D eliverables (Maximum 5-6 key responsibilities)

Strategic :

· Postpaid growth in the given market

· Drive customer centricity among all stores to ensure best service

· Improvement in NPS

Infrastructure :

· Expansion of Airtel express as per the location strategy

· New stores productivity as per the guidelines

· Ensure all new franchisees partners are aligned & imbibe serve to sell as way of life

Business :

· Drive Postpaid growth & profitability

· Significant QOQ improvement in postpaid sales numbers as per the expected growth.

· Drive all LOB’s through franchise Stores

· Drive the relevant focus products at all times.

· Monitor performance at store level and put into action plans of improvement

· Local area catchment programs in conjunction with Circle marketing team

· Quality of sales focus – reduction in decay, HRP%, data attach & same store growth

Store Operations :

· Management of all vendor & partner relationships

· Maximize efficiency of Circle support processes to ensure error free retail operations

· Ensuring total compliance with all defined processes & systems

· Identification of issues & areas of improvement based on on-going analysis of KPIs

People Development / Team Management :

· 100% trained & certified team of FRMs & Store staff.

· Hire and train good quality store managers for stores.

· Ensure deployment of national training initiatives; supplement through local inputs

Customer Experience :

· Drive Zero faults & failures

· Reduction in complaints from the customers

· Drive Zero PNP from partners

· Responsibility for delivery of agreed service KPI’s

· Identify areas of improvement & ensure implementation of programs in its true spirit

· Resolution of conflicting directions between service & sales process/ manpower attrition/ managing franchisee/ delivery of profitability/ geographical spread of operations

Prime: Final Decision Making authority, accountable to the Management

1. Business targets

3. Service Issues if any

Shared: Decisions reached jointly with peers on a collective basis

1) Transition plan

2) Customer Experience Delivery

4) Local catchment programs & Compliance

5) Appointment of new franchisees.

Contributory: Makes a major contribution to a decision or policy judgment reached by others

1. Channel plan for the region.

D emonstrate (Key competencies)

- Business and commercial acumen

- Customer centric & process orientation

- Leadership, Enterprising and entrepreneurial

Educational Level Must have:

MBA or equivalent Business Management Diploma

Working Experience Must have: 

6-8- years’ experience. Must have exposure in retail operations.

Dimensions

Impact of position on :

Primary focus on postpaid, Retail footprint & Customer experience

Impact on customers :

i) Type of customers Mainly Internal Mainly External Fair mix of Internal & External

No. of Subordinates :

Direct - FRMs – 4-6

Indirect – 45-60 channel partners & 250-350 executives (Showroom managers & off-role CRO’s)

Approvals

Reporting Manager

Functional Head

Business HR

C&B

What specific skills and traits should this person possess?

airtel Job Description 
( D eliverables , D ecision level , D emonstrate & D imensions )

Job Title: Zonal Manager Franchise Retail

 Job Level: Senior Manager

Function: Retail

Location : Circle locations

Reporting to : Franchise Retail Business Manager

Date :

Purpose of the Job

This role will responsible for managing operations and expansion of airtel express store & ensure they deliver a best in class experience. This role will liaison with Circles, marketing & CS to ensure that stores receive the requisite support, while complying totally with defined guidelines. The role will manage 4-6 FRM’s and around 45-60 channel partners. The objective of the role is to ensure implementation of retail strategy effectively and grow postpaid share in the given market.

D eliverables (Maximum 5-6 key responsibilities)

Strategic :

· Postpaid growth in the given market

· Drive customer centricity among all stores to ensure best service

· Improvement in NPS

Infrastructure :

· Expansion of Airtel express as per the location strategy

· New stores productivity as per the guidelines

· Ensure all new franchisees partners are aligned & imbibe serve to sell as way of life

Business :

· Drive Postpaid growth & profitability

· Significant QOQ improvement in postpaid sales numbers as per the expected growth.

· Drive all LOB’s through franchise Stores

· Drive the relevant focus products at all times.

· Monitor performance at store level and put into action plans of improvement

· Local area catchment programs in conjunction with Circle marketing team

· Quality of sales focus – reduction in decay, HRP%, data attach & same store growth

Store Operations :

· Management of all vendor & partner relationships

· Maximize efficiency of Circle support processes to ensure error free retail operations

· Ensuring total compliance with all defined processes & systems

· Identification of issues & areas of improvement based on on-going analysis of KPIs

People Development / Team Management :

· 100% trained & certified team of FRMs & Store staff.

· Hire and train good quality store managers for stores.

· Ensure deployment of national training initiatives; supplement through local inputs

Customer Experience :

· Drive Zero faults & failures

· Reduction in complaints from the customers

· Drive Zero PNP from partners

· Responsibility for delivery of agreed service KPI’s

· Identify areas of improvement & ensure implementation of programs in its true spirit

· Resolution of conflicting directions between service & sales process/ manpower attrition/ managing franchisee/ delivery of profitability/ geographical spread of operations

Prime: Final Decision Making authority, accountable to the Management

1. Business targets

3. Service Issues if any

Shared: Decisions reached jointly with peers on a collective basis

1) Transition plan

2) Customer Experience Delivery

4) Local catchment programs & Compliance

5) Appointment of new franchisees.

Contributory: Makes a major contribution to a decision or policy judgment reached by others

1. Channel plan for the region.

D emonstrate (Key competencies)

- Business and commercial acumen

- Customer centric & process orientation

- Leadership, Enterprising and entrepreneurial

Educational Level Must have:

MBA or equivalent Business Management Diploma

Working Experience Must have: 

6-8- years’ experience. Must have exposure in retail operations.

Dimensions

Impact of position on :

Primary focus on postpaid, Retail footprint & Customer experience

Impact on customers :

i) Type of customers Mainly Internal Mainly External Fair mix of Internal & External

No. of Subordinates :

Direct - FRMs – 4-6

Indirect – 45-60 channel partners & 250-350 executives (Showroom managers & off-role CRO’s)

Approvals

Reporting Manager

Functional Head

Business HR

C&B

Purpose & Impact

airtel Job Description 
( D eliverables , D ecision level , D emonstrate & D imensions )

Job Title: Zonal Manager Franchise Retail

 Job Level: Senior Manager

Function: Retail

Location : Circle locations

Reporting to : Franchise Retail Business Manager

Date :

Purpose of the Job

This role will responsible for managing operations and expansion of airtel express store & ensure they deliver a best in class experience. This role will liaison with Circles, marketing & CS to ensure that stores receive the requisite support, while complying totally with defined guidelines. The role will manage 4-6 FRM’s and around 45-60 channel partners. The objective of the role is to ensure implementation of retail strategy effectively and grow postpaid share in the given market.

D eliverables (Maximum 5-6 key responsibilities)

Strategic :

· Postpaid growth in the given market

· Drive customer centricity among all stores to ensure best service

· Improvement in NPS

Infrastructure :

· Expansion of Airtel express as per the location strategy

· New stores productivity as per the guidelines

· Ensure all new franchisees partners are aligned & imbibe serve to sell as way of life

Business :

· Drive Postpaid growth & profitability

· Significant QOQ improvement in postpaid sales numbers as per the expected growth.

· Drive all LOB’s through franchise Stores

· Drive the relevant focus products at all times.

· Monitor performance at store level and put into action plans of improvement

· Local area catchment programs in conjunction with Circle marketing team

· Quality of sales focus – reduction in decay, HRP%, data attach & same store growth

Store Operations :

· Management of all vendor & partner relationships

· Maximize efficiency of Circle support processes to ensure error free retail operations

· Ensuring total compliance with all defined processes & systems

· Identification of issues & areas of improvement based on on-going analysis of KPIs

People Development / Team Management :

· 100% trained & certified team of FRMs & Store staff.

· Hire and train good quality store managers for stores.

· Ensure deployment of national training initiatives; supplement through local inputs

Customer Experience :

· Drive Zero faults & failures

· Reduction in complaints from the customers

· Drive Zero PNP from partners

· Responsibility for delivery of agreed service KPI’s

· Identify areas of improvement & ensure implementation of programs in its true spirit

· Resolution of conflicting directions between service & sales process/ manpower attrition/ managing franchisee/ delivery of profitability/ geographical spread of operations

Prime: Final Decision Making authority, accountable to the Management

1. Business targets

3. Service Issues if any

Shared: Decisions reached jointly with peers on a collective basis

1) Transition plan

2) Customer Experience Delivery

4) Local catchment programs & Compliance

5) Appointment of new franchisees.

Contributory: Makes a major contribution to a decision or policy judgment reached by others

1. Channel plan for the region.

D emonstrate (Key competencies)

- Business and commercial acumen

- Customer centric & process orientation

- Leadership, Enterprising and entrepreneurial

Educational Level Must have:

MBA or equivalent Business Management Diploma

Working Experience Must have: 

6-8- years’ experience. Must have exposure in retail operations.

Dimensions

Impact of position on :

Primary focus on postpaid, Retail footprint & Customer experience

Impact on customers :

i) Type of customers Mainly Internal Mainly External Fair mix of Internal & External

No. of Subordinates :

Direct - FRMs – 4-6

Indirect – 45-60 channel partners & 250-350 executives (Showroom managers & off-role CRO’s)

Approvals

Reporting Manager

Functional Head

Business HR

C&B

Our Values

Alive

Think big to achieve big. Dream the impossible.

Inclusive

Believe something should exist? Make it. It’s in our nature to innovate.

Respectful

Believe something should exist? Make it. It’s in our nature to innovate.

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At Airtel, our work fundamentally transforms the way people communicate and businesses operate.

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Senior Manager

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