Process Design Senior Manager (m/f/x)

Wayfair (BE Berlin Berlin Germany BE, België) 6 dagen geleden gepost

Wayfair continues to build industry-shaping infrastructure and capabilities in Operations to fuel growth and delight our customers. As part of this journey, we are seeking bright, curious, and high-energy individual contributors to execute strategic initiatives that propel Wayfair’s European growth.

Wayfair Fulfillment Network is a key component of the overall supply chain and keeping our promise to the customer. As a result we interact with multiple stakeholders across Wayfair who rely upon us to deliver a world-class operation. Ultimately we are all working to serve the Customer but teams will have different priorities depending upon their individual objectives. This role is critical to managing these differing objectives, the flow of information between stakeholders, and ensuring all parties have sufficient clarity to move at speed and scale.

The ideal candidate is curious, driven, impact-orientated and able to communicate across all levels of the organisation. They will be able to network well, understanding different business plans and roadmaps, and deliver actionable insights and recommendations to operational teams. This role offers the opportunity to combine a corporate presence whilst developing a deep understanding of operational processes on the ground.

What You’ll Do

  • Lead the development of the Operations roadmap through aggregating multiple inputs into a consolidated view
  • Resolve ambiguity at a senior level to improve speed of execution on design and development of new processes
  • Identify synergies across multiple teams plans
  • Support a small team of Process Definition Managers by working collaboratively to resolve roadblocks
  • Work with the Tech teams to develop the business cases required to facilitate the ideal processes
  • Communicate effectively, at all levels, both written and verbally across the Organisation
  • Spend time with teams across the organisation, especially front-line teams, to gain a deep hands-on understanding of existing process
  • Developing effective governance structures to make decisions transparent and keep all stakeholders fully informed of priorities, risks and roadblocks
  • Be great to work with! We seek candidates with a positive attitude, collaborative spirit, passion for solving problems, and a sense of humor

Who You Are

  • Extensive relevant experience and a track record of taking on big challenges and delivering despite obstacles, limited resources or landscape ambiguity
  • Experience of working with multiple stakeholders on highly ambiguous projects, with an ability to move at pace
  • Structured thinker, with the ability to bring clarity to complex scenarios
  • Proficiency with Office and equivalent software packages including process mapping software would be beneficial
  • Comfortable analysing data sets to build business cases to support Tech development or capital investment
  • Strong oral and written communication skills
  • Experience of working in a fast-paced, agile environment would be beneficial
  • Demonstrated senior presence
  • Clear track record of working effectively in cross-functional team situations
  • An ability to hit the ground running – a confident, entrepreneurial self-starter

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Process Design Senior Manager (m/f/x)

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