The Media Operations Team at Disney Streaming Services (DSS) consists of an agile and
responsive group of technicians that perform the daily processes and procedures for our live
and on-demand streaming video products. The team is responsible for round-the-clock support for these products, ensuring proper functionality across all platforms.
As the Sr. Manager, Media Ops, you are a lead member of a daily operations team responsible
for delivering high profile media products to market. By mastering in-depth workflow
knowledge and operational experience, you will guide a team of Supervisors, Leads,
and Operators in the day-to-day activities that enable surfacing and removing live and on-
demand content from all streaming playback platforms.
Production Operations is responsible for live/VOD streaming media operations and
fulfillment for various products within DSS. Oversight includes both Linear and Event based
content. In addition, within the Production Operations organisations sits the Production Service
Operations (PSO) team that oversees issue intake/routing, issue remediation, and
In addition to these media operations, responsibilities will also include collection and organization of data that drive platforms during optimal and service-outage incidents, incident management, procedure documentation, and client and product support as needed, which may potentially include holidays, nights and weekends.
What you do:
As the Senior Manager, Media Ops you will: