Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
We are looking for a Senior Member of Technical Staff to join our Cloud Infrastructure Engineering (Network Operations Centre). You will promote a teaching and learning culture within the team and will be a NOC liaison to all internal stakeholders. As a NOC liaison, you will identify and execute on opportunities to adopt new processes within the team.
This is NOT a directly client-facing role. However, every action you take will be in the interest of an amazing user experience for athenahealth clients and internal users alike!
The Team: NOC is a Global Operations team that is responsible for 24/7/365 support of the core athenaNet application (Collector & Clinicals), all supporting Platform and Product technology services, the entire supporting infrastructure (both public and private cloud) for core athenaNet, athenahealth Enterprise applications and more things to come! This team is laser focused on availability, reliability, stability, scalability, customer experience and development of large-scale distributed computing problems and performance of the application(s) they support, while ideally spending 50% of the time reacting to issues and the remaining 50% of the time is to make the entire system better. Laser focused on availability, scalability, and customer experience which operates within an agile environment and evangelizing and maintaining Infrastructure-as-Code.
5 – 10 years of professional experience in an IT/Technology environment
Bachelor’s or Master’s Degree – B.E / B.Tech / M.C.A
Previous experience working with a database technology (Oracle, MySQL, Postgres, etc.)
Proven operational background and best practices
Experience working with a Fault Management/Monitoring tool such as Assure1, Netcool, Zabbix, SolarWinds, Nagios/iCinga, Kibana, Grafana, Splunk, xMatters, WorldPing, AppDynamics, Thousand Eyes
Experience working with cross-functional groups and teams to achieve common goals
Experience supporting a web application in a production environment
Experience creating technical documentation and SOPs
Experience delivering communications with both technical and non-technical stakeholders
Willing to work a flexible 24x7 schedule
NOTE: We make every attempt to keep a consistent and preferred schedule for all team members. However, a rare need may arise where you’ll be asked to work outside of your regular schedule.
Our Purpose: To unleash our collective potential to transform healthcare.
Our Location: This role will be based in Chennai, India. Our Global Headquarters is located in Watertown, MA, few miles from Boston. We have 2 other India locations, Chennai and Pune.
Our Culture: If you crave transparency, innovation and the ability to make an impact, you’ve come to the right place. Being an athenista is all about taking initiative, questioning the norm, making things radically simple and celebrating diversity. Our 5,100+ employees work hard towards a cause that impacts every one of us, healthcare, and we take the time to celebrate company accomplishments and our people.
Our Perks: Along with health & financial benefits, our athenistas are offered a variety of perks that promote employee wellbeing such as commuter support and collaborative workspaces
athenahealth partners with hospitals and ambulatory customers to drive clinical and financial results. We offer medical record, revenue cycle, patient engagement, care coordination, and population health services. We combine insights from our network of more than 160,000 providers and approximately 117 million patients with deep industry knowledge and perform administrative work at scale. For more information, please visit www.athenahealth.com
United by our mission and driven by our entrepreneurial spirit, our work at athenahealth is collaborative, transformative, and above all, it’s meaningful. Our employees take pride in using technology and data-driven insights to inspire changes that will make the U.S. healthcare system better for everyone, including your friends, family and maybe even you.
Notice to Job Seekers/Job Candidates: Recruitment Fraud Alert
Please be aware of questionable job offers that are not affiliated with athenahealth.
athenahealth has been made aware of unauthorized career opportunities offered by individuals posing as representatives of larger U.S. companies, including athenahealth. The fictitious jobs are advertised on employment-search websites, such as Indeed.com and Craigslist.com, and prospective employees are required to share their personal and financial information (e.g. credit card, bank information), provide copies of their government-issued identification, and/or send money for application fees, processing charges or work permits.
The victims who are told they are "hired" are often instructed to deposit a check (which is later returned as fraudulent) into their own account and to forward overpayment to individuals - usually via wire transfer.
Important information for job seekers: