Senior Product Manager

Twohat (Kelowna BC, Canada) 15 days ago

Who We Are

We care about the health, safety and wellness of the internet – you have the chance to make a real difference in the ability for the diversity of humanity to engage each other in a more compelling, supportive, and optimistic way. We’re looking for bold thinkers that look at the person to person interactions on the internet and KNOW they have the empathy, insight and bias to action that will bring our vision of a better internet for the world to life.


Working with artificial intelligence, complex systems, deep data architectures and interfacing with a diverse set of customers – and their end-users, you will have the ability to define and drive cutting edge features and products that amplify positive interactions, celebrating what is good about the ease and ubiquity of internet socialization and community, while working to protect participants in online communities from threats from the relatively benign, to the most serious threats the internet exposes us to. And you’ll do it across tens of billions of interactions a month on many of the most famous communities on earth.


What We Are Looking For

Senior Product Managers at Two Hat love, understand, and are passionate about delivering new products to our customers. Through working with the entire company, Senior Product Managers make sure that the next most important product feature is shipped to our customers.


Senior Product Managers work with the CEO, VP of Core Services, and the Product team to define the product roadmap. Senior Product Managers are accountable for communicating the product vision to internal and external stakeholders. You work with our production team, UI/UX, and our Engineering teams to deliver amazing products to our customers.


Through meeting directly with customers, listening, and learning about how Two Hat’s content moderation and classification products can help our customers, Senior Product Managers find new ways we can make our customers more successful and keep their customers safe.


Senior Product Managers define product specifications, they define and track the metrics to show whether our product development efforts are successful or not. Finally, Senior Product Managers ensure that Two Hat learns from its success or failures. We are a learning company and this step is critically important in our process!


As our Senior Product Manager you:

  • Manage the product life cycle from concept to phasing out of the product(s)
  • Define, manage, and communicate the product roadmap
  • Analyze, identify, and quantify opportunities for new markets, features, and ideas
  • Set product requirements in line with customer needs and business objectives
  • Forecast, track, analyze, and report on product - ensuring that products meet the business needs, units sold, and profit contribution
  • Provide cross-functional leadership between all teams to ensure that new products are well understood and that all contributors understand the role they need to play to ensure success of the product throughout its lifecycle
  • Define and monitor product launch readiness and success metrics
  • Provide product communication to a wide variety of audiences, including; customers, senior management, internal stakeholders, and at industry events


Who You Are

You believe in our mission and are passionate about removing negativity from online communities.


You have a completed degree in Business, Engineering, Computer Science, or a related discipline.


You have 8+ years of product management experience with direct product ownership and 8+ years working at a customer experience focused software company. You have experience:

  • developing product roadmaps and product specifications, launching new products, conducting customer research, and informing user testing
  • working directly with Data Scientists, Engineers, and UX designers in an Agile development environment.
  • Leading lean processes with a foundation in design and systems thinking


The Details

  • Permanent position, 40 hours/week
  • Remote applicants are welcome

Two Hat welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Join us


We believe in an internet that is safe for everyone - it is a vision that this team stands behind and strives to create every day.


We believe that we are what we do. We are a growing startup with an evolving culture. Our teams are ambitious, focused on quality, innovative, and deeply conscientious people. Being part of this team means that you get to wake up everyday knowing that you are part of making the world a better, safer place for our children, families, and friends!


As an organization we are focused on delivering a beautiful, quality product to our customers; companies that trust us to keep their communities connected and safe.


Are you optimistic, focused, collaborative, ambitious, and service driven but worried you don't have it all? At Two Hat we know that not everyone gains experience following a traditional path. If you share our values and drive for growth, want to make a difference in the world, and meet most of the qualifications, we encourage you to apply.


Express your interest here and then follow us on Facebook, Twitter, and LinkedIn to learn more about how passionate we are about making the internet a better place.


Senior Product Manager

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