Senior Program Manager

Microsoft (Vancouver BC, Canada) 6 days ago
Remote Friendly Other North America Full-time

Who are we? 

We are the Azure Communication Services Team.  We power reliable, high quality SMS, Chat, PSTN, video calling and meeting platform services across Microsoft products.  Our service platform is well architected, globally distributed, highly scalable and built for the Cloud.  The World continues to scale towards remote work, learn and play.  Come find your purpose with us to connect the World.  We are grounded in our mission to enable all organizations and customers to achieve more in work and life.  Our Team is growing fast and learning fast to enable the next generation of communication experiences.  We need strong candidates like you across all walks of life and experiences.  Don't come just to join a great team.  Come with the mindset to make a great team exceptional and we can be the career home you are looking for.

Responsibilities

We are looking for a candidate who is passionate about designing and building high quality reliable Cloud Services.  As an program manager in our team, you’ll be creating and enabling end-to-end (E2E) communication experiences to meet the growing needs of Microsoft first party and second party solutions. As a champion of the customer, you are expected to bring the customer voice into every conversation. In particular, you will identify core requirements, business-case, define and document E2E experience, partnering with your software engineer counterparts to participate in technical design, code and test planning with the aim to see the feature/scenario/product through to production. In this role, you will be responsible for prioritizing and managing large-scale scenarios, making design-tradeoffs as needed – ultimately assuring the end-product meets and exceeds customer needs. You are adept at overcoming obstacles and resolving issues irrespective of team/org boundaries. As a leader on our team, you will be responsible for driving best practices and mentoring other program managers.

Key responsibilities

  • Ability to transact across business, technology and product experiences
  • Strong problem solving and analytical skills, with passion for cloud-scale services
  • Experience with customer-driven engineering, unpacking customer/developer needs, and designing APIs to meet customer/developer needs
  • Experience with Software as a Service business models
  • Ability to develop product documentation, samples/demos, and customer/field readiness material for your areas of responsibility
  • Present and promote your area of expertise at trade shows, customer events, hackathons, and internal trainings
  • Translate ideas into reality by writing quality specifications and driving results throughout the entire product development lifecycle
  • Actively manages and maintains backlog, prioritization and drives meetings across multiple disciplines to assure product/features ship
  • Partner with marketing and business teams to identify target customers, value propositions, customer promises, and go-to-market strategies
  • Demonstrated success building strong relationships and delivering results in cross-group projects
  • Adept at navigating ambiguous problem-spaces and leading your team to successful product launches
  • Expertise and passion working with data

Benefits and Perks

  • Industry leading healthcare
  • Savings and investments
  • Giving programs
  • Educational resources
  • Maternity and paternity leave
  • Opportunities to network and connect
  • Discounts on products and services
  • Generous time away

Senior Program Manager

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